Role / Task Design

Job Role: Wellness Centre International Spa Training Leader

Team: Health & Wellness

Reports to: Wellness Centre Leader

Responsibility level: Leadership

Resort Purpose: To change people’s lives one person at a time

The Wellness Centre International Spa Training Leader will act as a good ambassador for the Body Holiday and St. Lucia and will embrace the company’s core values:

•

INTEGRITY

•

RESPECT

•

HUMANITY

•

EXCELLENCE

The International Spa Training Leader will also exemplify the role of a BodyHoliday, Saint Luca team member.

JOB TASK

The International Spa Training Leader is accountable to the Wellness Centre Leader. The International Spa Training Leader shall as required from time to time assist in the supervision of the floor of The Wellness Centre, Eve’s Beauty Salon, and The Skin Clinic supporting the supervisors to achieve a smooth product delivery and high client satisfaction.

The International Spa Training Leader is also responsible for the delivery of a training programme to holistic holistic therapists of differing abilities and experience to support excellence of the delivery on the Wellness Centre floor and Eve’s Beauty Salon and The Skin Clinic.

The International Spa Training Leader must possess and display exceptional leadership and organisational skills. The incumbent must be organised, out-going, friendly, efficient, imaginative and hard working. They must be able to earn the respect of team members. A sound educational background and experience as a spa therapist trainer is essential.

Success will be measured by the incumbent’s ability to lead the teams meet corporate goals through the accomplishments of training provided to the trainees and ongoing training and development of the Oasis holistic therapists.

We are all contributors to ONE job which is delivering uncompromising levels of Guest Care. We do not view any task as “not my job”. We treat guest and colleagues with dignity and respect. Everyone is equally important.

JOB DESIGN

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not a complete list of duties. BodyHoliday always find new ways to improve the organization, their guests and their team members:

Leadership Expertise

•Guide the business concerning any changes in direction as dictated by the wellness industry, company or local factors.

•Actively monitor industry trends, conduct research, provide timely recommendations as well as orchestrate the needed training to upgrade or improve the spa and practitioner offerings.

•Partner with Wellness leadership ensuring operating standards and high levels of guest satisfaction are maintained;

•Assist with the supervision of the Wellness Centre team members in terms of work/training punctuality, wearing of the correct uniform and watch, physical appearance of male and female holistic therapists, appropriate make-up, hair and jewellery; and programmes);

•Evaluate the effectiveness of holistic therapists (at all levels) and identifying learning needs, ensuring required certification training, maintaining qualifications needed etc;

•Drive a culture of continuous skill-building, collaborate with SSR Corporate Learning leader to chart roadmaps for holistic therapists;

•Perform talent reviews, assess potential and establish quantifiable metrics which can track performance;

•Create individualised development plans for holistic therapists as well as for succession planning purposes;

•Model effective coaching skills and behaviours which support an environment of learning and growth;

•Review goals, identify gaps, assess present and future training needs;

•Responding to information on guest satisfaction regarding the treatments delivered by holistic therapists and devising and implementing strategies to enhance it;

•Serve as a Holistic Wellness ambassador of the resort attending Leader’s Cocktail, Public Relations & Community Social Responsibility events;

•Create a motivating environment of sincerity, warmth and fun for team members, holistic therapists, practitioners and guests.

Training & Development

Champion the design & development of Wellness Centre Training Courses/Classes Syllabus which will afford procedures on the following:

•Assessing students at interview and commencement of training to determine learning styles and special requirements for training, ensuring equal opportunities;

•Prepare and update the syllabus to meet the requirements;

•Prepare a scheme of work for each subject delivered to trainees;

•maintain a Tutorial, Course Document and Internal Verification file. Contents of each file should reflect the requirements of Sunswept Resorts, Human Resources recruitment and training standards;

•Manage a class of approximately 10 students trained over a period of 10-12 weeks in Anatomy and Physiology, Swedish Body Massage, Indian Head Massage and Facial Aesthetics;

•Ensure the inclusion of generic requirements of – Health and Hygiene, Skin Structure and Function, Skin Diseases, Hair, Business Studies, Salon Procedures and Nutrition. These subjects should be integrated into the teaching of the above modules;

•Include skills training to ensure that trainees are able to articulate and communicate clearly with guests and colleagues, refer to practitioners, treatments and other holistic therapists, promote paying treatments and retail products and are knowledgeable in all products used with The Oasis;

•Ensure the course run reflect the requirements of The Wellness Centre;

•Prepare an annual training plan outlining the schedule of events and requirements and budgeted costs;

Wellness Centre Training Manager

•ensure that the training grid is updated weekly to reflect training performed;

•consistently evaluate the holistic holistic therapists to determine their readiness and preparedness for advancement

The Wellness Centre, The Skin Clinic & Eve’s Beauty Salon

•The International Spa Training Leader must oversee the training and experience the treatment personally before approval is given for a therapist to ‘go live’ with the treatment and ensure the Trainer has organized that supervisor’s book the therapist(s) several times in the new treatment so that they can assess the new therapist.

•train holistic therapists/team members within the circles ensuring that correct and consistent standards are maintained; identify training needs and plan training programmes for team members;

•conduct training for holistic holistic therapists in order that team members have the necessary skills to perform their duties and ensure professional development of all team members;

•ensure that the team members skills grid is updated weekly to reflect each holistic therapists skills in the above circles;

•ensure that all holistic therapists provide a courteous and professional service at all times;

•train holistic therapists as and when the spa menu or treatments change, improve or there are added procedures;

•train new trainees in paying and ritual treatments who have completed their probationary period to a consistent and satisfactory level, subject to the approval of The Wellness Centre Leader;

Other Responsibilities

•continually monitor and improve all holistic therapists in their skills, conduct, retail sales and referrals randomly and organise small groups monthly (when not teaching courses);

•design, develop, innovate, wherever possible, indigenous signature treatments;

•submit monthly reports to the Wellness Centre Leader

•do spot checks on the therapist at least 3 times per week and attain

guests feedback;

•to liaise with the Wellness Centre Leader to identify and develop present and future training needs of the floor;

•to liaise with Eve Barnard to identify and develop present and future training needs of The Skin Clinic and Eve’s Beauty Salon

•maintain effective channels of communication throughout the relevant circles;

•regularly update knowledge and skills in the professional field;

•Identify the training needs with other Sunswept Resorts spas and Managers namely – The BodyHoliday and Rendezvous

•In addition, International Spa Training Leader will complete any special tasks or assignments that he or she may be given from time to time by The Wellness Centre Leader or the resort General Manager

The above list is not necessarily exhaustive of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

This Role/Task/Design is intended to be an accurate reflection of the current job, leadership reserves the right to revise the job or to require that other or different tasks be performed when circumstances change

Minimum Core Qualifications:

oBachelor’s Degree or Certification in Holistic Wellness or Related field

oMinimum 5+ years similar experience in a 4-5star resort/hotel with leading wellness component

oExcellent knowledge of teaching 2-3 wellness treatments and/or other holistic services

oExcellent Communication Skills – Oral and written

oStrong as well as engaging facilitation skills – with the ability to lead classroom-based sessions

oHighly organized with the ability to manage multiple things at once

o Required to work during weekends based on business requirements

Role Tasks are not intended as and do not create employment contracts. The organisation maintains its status as an at-will employer. Team Members can be terminated for any reason not prohibited by law.

Role Tasks are not intended as and do not create employment contracts. The organisation maintains its status as an at-will employer. Team Members can be terminated for any reason not prohibited by law.

We're seeking a talented and experienced Pastry Chef to delight our guests with exquisite desserts and baked goods. We believe in the power of desserts to elevate the dining experience and create lasting memories. As a Pastry Chef, you'll have the opportunity to showcase your skills and passion for pastry in a supportive and collaborative kitchen environment.

As our Pastry Chef, you'll:

• Craft Delectable Desserts: Create a wide range of desserts, pastries, and baked goods that captivate the senses and leave a lasting impression on our guests.
• Innovate and Experiment: Bring your creativity to the table by developing new recipes, flavor combinations, and presentation techniques to keep our dessert menu fresh and exciting.
• Ensure Quality and Consistency: Maintain high standards of quality and consistency in all pastry offerings, adhering to established recipes and procedures while also exploring opportunities for improvement.
• Collaborate with Culinary Team: Work closely with our culinary team to coordinate dessert offerings with the overall menu, ensuring seamless integration and complementarity.
• Inspire and Mentor: Lead by example, inspiring and mentoring junior pastry team members to foster their growth and development in the art of pastry-making.

We're seeking a Pastry Chef with:

• Passion for Pastry: A genuine love for pastry-making and a desire to continually push the boundaries of creativity and flavor.
• Technical Skill: Strong proficiency in a wide range of pastry techniques, including baking, decorating, and plating.
• Attention to Detail: A keen eye for detail and a commitment to excellence in both presentation and taste.
• Team Player Mentality: The ability to collaborate effectively with colleagues in a fast-paced kitchen environment, contributing to a positive and supportive team culture.

Are you an experienced Sous Chef ready to oversee the day-to-day operations of our kitchen? This leadership role includes supervising culinary staff, ensuring food quality and presentation standards are consistently met, & assisting with menu planning, managing inventory, enforcing food safety protocols, and reporting to the Executive Sous Chef. This role demands strong organizational skills, creativity, and a passion for delivering exceptional dining experiences.

Key Responsibilities:

• Supervise and mentor kitchen staff, fostering a collaborative team environment.
• Maintain high standards of food quality, presentation, and consistency.
• Assist with menu development, including seasonal and special event offerings.
• Manage inventory, order supplies, and control food costs.
• Enforce food safety, hygiene, and sanitation standards.
• Lead kitchen operations in the absence of the Executive Sous Chef.

Qualifications:

• Proven experience as a Sous Chef in a high-volume kitchen.
• Strong leadership and team management skills.
• Excellent knowledge of culinary techniques and food safety standards.
• Ability to thrive in a fast-paced environment.
• Culinary degree or relevant certification is a plus.

Are you enthusiastic about providing exceptional service and creating memorable guest experiences? We're looking for a friendly and attentive Bellman to join our team and be the welcoming face of our establishment.

We pride ourselves on delivering unparalleled hospitality and ensuring every guest feels valued and cared for from the moment they arrive. As a Bellman, you'll play a crucial role in setting the tone for our guests' stay by providing courteous assistance and personalized service.

As our Bellman, you'll:

• Welcome Guests: Greet guests upon arrival with a warm smile and assist with luggage and belongings.
• Provide Assistance: Offer information about hotel amenities, local attractions, and transportation options to enhance guests' stay.
• Ensure Guest Satisfaction: Anticipate guests' needs and go above and beyond to exceed their expectations, providing attentive service at every opportunity.
• Maintain Cleanliness: Keep the lobby and entrance areas tidy and organized, ensuring a welcoming environment for guests.
• Be a Team Player: Collaborate with fellow team members to ensure smooth operations and exceptional service delivery throughout the hotel.

What You Bring:

• Customer-Focused: Dedicated to providing outstanding service and creating positive guest interactions.
• Friendly and Approachable: A people person with excellent communication skills and a welcoming demeanor.
• Detail-Oriented: Attentive to guests' needs and able to handle multiple tasks efficiently in a fast-paced environment.
• Team-Oriented: Willing to work collaboratively with colleagues to achieve common goals and deliver exceptional guest experiences.

We are looking for a qualified Spa Therapist to provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.

As a talented and experienced massage therapist, we recognize your value and invite you to apply to join our aspirational team to:

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Keep up to date with current techniques and modalities related to their field of work. 
• Promote and sell spa/salon services including retail offerings related to the Spa.

Job Responsibilities

·        Massage soft body tissues to relieve discomfort and provide treatment for injuries, wellness maintenance or medical conditions.

·        Apply pressure to specific parts of the body with the hands and fingers to release muscle tension and bring relief from related symptoms.

·        Refer clients to other professionals and therapists when appropriate and necessary to treat additional symptoms.

·        Prepare oil blends for clients’ skin and perform other treatment techniques and therapies in addition to massage.

Required:

Licensed therapist with 1+ years of experience

Adhere to all current regulations and laws related to massage therapy

Ability to handle sensitive client information with confidentiality

Ability to pass a background check

Commitment to receiving continuing education

Customer service experience

Job Purpose

The Fitness & Activities Coordinator (Bodyguard) reports to the Activities and Entertainment Leader although much of the supervision will be carried out by the Activities and Entertainment Supervisor. The Fitness & Activities Coordinator will be an effective team player and an example to all StolenTime Rendezvous or BodyHoliday employees in guest interaction and engagement. The Fitness & Activities Coordinator must always work effectively as a member of his or her team and be a champion of company values.

The Fitness & Activities Coordinator must possess and display exceptional guest contact and organizational skills as their core responsibility is to ensure that the hotel’s guests are delighted and superbly taken care of. The incumbent must be organized, outgoing, friendly, efficient, imaginative, and hard working. He/She must be able to earn the respect and affection of guests and colleagues alike. Experience in similar activities and disciplines is preferred

Key Duties & Responsibilities:

All appointments under the employee’s charge must be conducted in a timely manner. Health and safety issues associated with the training and delivery of an activity are always observed. Success will be measured by the incumbent’s ability together with their team’s ability to delight the guest and in doing so meet corporate goals. The Fitness & Activities Coordinator specific responsibilities include:

·        Maintain good guest relations and provide a high standard of service to the guest:

o  Acknowledge and serve guest promptly, courteously, and professionally;

o  Answer telephones promptly and professionally;

o  Adhere to service standards at all times (according to SOP manuals);

o  Ensure that the quality of activities such as sunset walks and wind downs, welcome tours etc and the entertaining responsibilities of Piano bar welcome, hosted communal tables and evening socialising delight the guest and are in keeping with company goals and objectives;

o  Respond in a timely manner to guest concerns and problems, ensuring that all relevant parties are aware, and the guest is continuously updated until the issue is resolved;

o  Take note of guest comments on comment cards and assist the team in correcting negative guest commentary;

o  Communicate effectively to facilitate the smooth running of the department and resort;

·        Maintain a high standard of personal hygiene, dress, and appearance:

o  Report any health and safety hazards promptly;

o  Keep work and living areas (i.e., staff accommodations) clean and tidy at all times;

o  Promptly report to superiors any health and safety hazards;

·        Carry out a range of activities or events daily:

o  Set up and equip the activity area for the purpose designated at the correct time and to the correct standard (according to the SOP manual);

o  Perform the relevant and applicable activities at the designated times and in a timely fashion;

o  Begin and end all events as scheduled;

o  Liaise as necessary with the relevant teams when scheduling and booking on and off-site activities;

o  Attend all Staff Show rehearsals and performances

The Bartender reports to the Bars Proprietor. The Bartender’s team consists of all other food and Beverage team members and is responsible for delighting the guest through their food and beverage service and must work effectively as a member of his/her team, the BodyHoliday team and be a champion of company values. The Bartender must possess and display excellent interpersonal, sales and communication skills, a professional appearance and be knowledgeable about the BodyHoliday. The Bartender will be the face of our Bars operation and is responsible for our guests’ beverage experiences. Core responsibilities include prepare and serve drinks to customers; ability to mix and match ingredients to create classic and innovative drinks in accordance with customers’ needs, expectations and within Company guidelines. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge. Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

The Bartender’s specific responsibilities include: • Interact with customers, take orders, and serve drinks to guests • Check identification of the guest to make sure they meet age requirements for purchase of alcohol, where applicable

• Mix ingredients to prepare cocktails and other drinks.

• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes

• Prepare alcohol or non-alcohol beverages.

• Service Wine and Beer to guests.

• Assess customers’ needs and preferences and make recommendations

• Ability to Sell or influence others for up selling and suggestive selling.

• Provide recommendations and suggestions to guest for choosing Drinks.

• Serve customers in a friendly and helpful manner.

• Always keep the bar counter and work area neat and clean.

• Provide guidance to guests on resort activities, dining options and general resort and regional information.

• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.

• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions

• Handle and move objects, such as glasses and bottles, using hands and arms.

• Clean up after customers and clean work area.

• Clear ashtrays as and when required.

• Wash glassware and utensils after each use.

• Perform physical activities such as lifting and stooping.

• Maintain liquor inventory and consumption.

• Perform Other duties as and when assigned by the Bars Proprietor or F&B Leader. 

Job Title:                            F&B Server

Team:                                 Food & Beverage

Reports to:                     Restaurant Proprietor | F&B Leader

The Food and Beverage Server-Commis Waiter’s will be the face of our restaurant and responsible for our guests’ experiences. Core responsibilities include ensuring guests are warmly welcomed; tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This role may require that you are quick on your feet and have a polite and friendly attitude. Champions of this role enjoy talking to people and thrive in a fast-paced workplace. Success is measured by the incumbent’s ability to provide high-quality service that will help us maintain and attract customers, meet corporate goals and through the accomplishments of their team. 

The Food and Beverage Server-Commis Waiter’s specific responsibilities include:

·        Prepare mise-en-place (Pre-service preparations)

·        Care of all Restaurant Linen, polishing of cutlery and glassware

·        Folding of linen

·        Laying of tables for breakfast, lunch and dinner

·        Meeting, greeting and seating guest

·        Preparation of coffee, Tea and Water Stations

·        Serving of Coffee, Tea and Water

·        Preparation, maintenance and cleaning of side stations

·        Clearing of Tables

·        Filling of sugar bowls, Creamers and Cruets

·        Beverage Service

·        Preparation and serving of bread and butter

·        Thorough knowledge of menu’s

·        Taking of Dinner orders

·        Placing and collecting of orders to be placed on side stations

·        Maintaining the cleanliness of work areas and Restaurant

In addition, The Food and Beverage Server-Commis Waiter will complete any special tasks or assignments that he or she may be given from time to time by Food and Beverage Captains, Supervisors and Leaders.

We are seeking an experienced Restaurant Leader to oversee day-to-day operations, hire and train qualified team members, and maintain high food standards. The Restaurant Leader will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.

Duties & Responsibilities:

• Oversee restaurant operations and ensure a smooth flow
• Maintain a positive restaurant culture
• Create work schedules that align with the restaurant’s needs
• Ensure proper compliance with restaurant hygiene regulations
• Train new employees to help them meet the restaurant’s expectations
• Interact with diners and build positive rapport with different types of people
• Manage and keep up smooth restaurant operations
• Supervise both kitchen staff and waitstaff, providing necessary feedback
• Write daily budget reports on both revenue and costs
• Communicate with other teams and mitigate potential conflicts
• Organize and take stock of restaurant supplies
• Maintain staff schedule ad assignment
• Conduct performance assessments and reviews

Skills and qualifications

• Proven work experience in a 4-5 star restaurant setting
• Academic qualifications or certifications in a related field
• Demonstrated customer service skills
• Understanding of financial management
• Strong knowledge of restaurant management software
• Ability to lead a team
• Willingness to work flexible hours
• Clear verbal communication and organization skills
• Clear attention to detail and problem-solving skills
• Knowledge of current food and beverage trends

We seek an experienced and dynamic Food and Beverage Director to join our team. The ideal candidate will have a passion for the hospitality industry, a deep understanding of luxury standards, and a proven track record of leading and inspiring teams to exceed guest expectations.

Key Responsibilities:

• Oversee the entire Food & Beverage operation, including fine dining, bar, in-room dining, events, and banqueting.
• Develop and execute strategic plans to drive revenue, improve service quality, and elevate the guest experience.
• Collaborate with executive chefs, sommeliers, and mixologists to curate innovative menus and beverage selections.
• Maintain high quality standards, hygiene, and presentation in line with luxury hotel expectations.
• Manage budgets, control costs, and optimize profitability across all F&B outlets.
• Lead, train, and develop a motivated team to ensure seamless service and exceptional hospitality.
• 
  

Requirements:

• 5+ years of experience in a similar role within a high-end hotel or luxury establishment.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Extensive knowledge of food and beverage trends, customer preferences, and high-end service protocols.
• Financial acumen to drive revenue and manage departmental budgets effectively.
• Excellent communication, organizational, and problem-solving abilities.

If you’re a visionary leader ready to elevate our dining experiences to new heights, we’d love to hear from you.

We are hiring a talented cook to prepare high-quality meals per food health and safety regulations and company standards. The cook will have responsibility for the timely preparation of food orders, organizing workstations, and assisting other cooks and the Executive Chef as needed. You should also be able to ensure that the refrigerators and storerooms are kept clean and tidy.

To be successful as a cook, you should be able to use various cooking techniques and methods to prepare meals that meet our customers’ expectations. Ultimately, a top-notch cook should be able to handle multiple food orders without compromising on quality.

Cook Responsibilities:

·        Preparing and assembling ingredients for menu items.

·        Preparing high-quality meals and food items according to company recipes.

·        Ensuring that food portions and food presentation meet company standards.

·        Monitoring supplies and re-ordering stock as needed.

·        Cleaning and sterilizing food preparation areas.

·        Assisting other cooks to ensure that food orders are completed in a timely manner.

·        Efficiently resolving problems with guest orders.

·        Ensuring that food health and safety regulations are followed.

Cook Requirements:

·        High school diploma, culinary certification or relevant qualifications

·        Food handling certification

·        Sound knowledge of cooking methods and techniques.

·        Proven experience working as a Cook.

·        Team Player and communicator

·        The ability to stand for extended periods of time.

The Tennis Pro Instructor will provide expert training for all ages of tennis enthusiasts, at various levels of proficiency. You are not only responsible for teaching people how to play tennis and explaining the rules, but also giving advice about how to perform certain techniques, general health and fitness advice, and offering equipment advice. Many lessons involve teaching the students about cardio training and stamina.

The incumbent is also responsible for providing the guests with the balls and racquets to use at the resort tennis courts and ensure that the equipment is also well looked after.

The actual tennis courts will also fall under the duties of the tennis instructor, so you will have to understand how to maintain a tennis court, service the ball machines, and also open up each day for lessons, as well as lock everything up when you are done.

We’re seeking a Wellness Centre Leader to lead a dynamic team of Spa Leaders, Holistic Practitioners, Housekeeping, and Spa Ambassadors, ensuring every touchpoint, from arrival to aftercare. Bring your rooms-division expertise, operational savvy, and coaching mindset to one of the Caribbean’s premier wellness destinations.

The incumbent will oversee the full daily operations of the Oasis Wellness Centre, ensuring seamless guest experiences that align with the resort’s luxury standards. This includes leading a multidisciplinary team across spa, wellness, and housekeeping, while driving service excellence, operational efficiency, and guest satisfaction. The role requires close collaboration with the Rooms Division to enhance service flow and guest journey design. Key responsibilities include financial oversight (P&L, inventory, scheduling, and performance tracking), maintaining high standards of cleanliness, compliance, and safety, and fostering a culture of coaching, learning, and continuous improvement.

Required

•Bachelors' degree or certification in Holistic wellness or related field

•5+ years similar experience in a 4–5-star luxury resort

•Strong background in Rooms Division or Front of House operations

•Proven track record managing multi-functional teams

•Experience in wellness, spa, or guest service environments preferred

•Financial acumen with P&L and performance management experience

•Excellent interpersonal, coaching, and team-building skills

•Passion for wellness, innovation, and service excellence

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not a complete list of duties. BodyHoliday always find new ways to improve the organization, their guests, and their colleagues:

·        Demonstrate full knowledge of service bars and keep bars properly stocked and cleaned

·        Maintain compliance with all Health & Hygiene regulations while performing duties

·        Provide quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage

·        Follow company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting

·        Help other employees when needed

·        Perform side work and other cleaning and organizing

·        Ensure proper set-up, stocking, and delivery of liquor supplies, glassware, and ice

·        Maintain cleanliness of bar and pavilion areas, coolers, and equipment

·        Perform deep cleaning of bars and pavilion area

·        Complete required paperwork including bar transfers (liquors) and dry stock deliveries (napkins, towels and straws

·        Adhere to departmental and company policies

·        Maintain pars of liquors, beers, and supplies in coolers and dry storage areas, order as needed

·        Perform all duties as deemed necessary for the success of the team

Required:

·        High-volume hotel / restaurant experience required.

·        Possess physical strength and mobility

·        Minimum six months of bar porter experience required.

·        Professional appearance and demeanour a must

Job Purpose

·        To deliver Housekeeping Services, to ensure guests comfort and the delivery of personalized service to each guest.

·        To deliver unsurpassed service excellence to all guests in an atmosphere which fosters unsurpassed service excellence.

·        The houseman acts as part of the organization team and shares the responsibility to deliver the standards of the resort, to ensure that guest and team members are exceptionally cared for, to achieve targets and objective set to improve the overall quality of the product.

·        The houseman must exemplifier the organization core values and behavior, treating internal and external guests with these values.

Duties.

·        Attend daily briefings with the team.

·        Cleaning and maintenance of public areas/room blocks and storerooms. and team member facilities.

·        Guest complains reported immediately for actioning and following up until completion.

·        Replenishment of amenities.

·        Equipment cares and maintenance.

·        Detecting defects, reporting defects for actioning.

·        Completion of checklist.

·        Collection of supplies from stores.

·        Be a Bodyholiday ambassador with all guest interactions.

·        Signing in/out for storage keys.

Required Qualities, Experience and Education include:

• High School Diploma or other equivalent educational qualifications

·        Previous guest service and/or housekeeping experience.

·        Experience using industrial cleaning equipment and products.

·        Flexible working hours.

·        Ability to work with little or no supervision while meeting high-performance standards.

·        Physical mobility and stamina.

·        Ability to follow instructions.

·        Professional and polite.

The Water Sports Leader is responsible for the watersports operation and will guarantee the effective management and organization of the watersports department whilst ensuring your team deliver the highest level of instruction and safety.

Duties and responsibilities:

• To maintain an excellent standard of customer service
• Assist in the preparation, organization, delivery, and execution of activities for all guests both on and off the water.
• Ensure safety cover is of the highest standard from both the beach and safety boats.
• To ensure the highest standard of health and safety is adhered to and that guests are advised on the practical/safe use of all equipment.
• To take responsibility for the maintenance, repair, and security of all watersport’s equipment
• To ensure that the appearance of the beach, and beach equipment always meets guest expectations.
• To set up, pack up, and help all guests use our equipment each day.
• To assist in the organization and hosting of social events, delivering briefings and interacting with guests at all times.
• Experience or working knowledge of Kayaking and Snorkeling.
• Manage staff reviews, appraisals and any disciplinary or grievance matters.
• Ensure all new staff follow an induction programme and are mentored, and trained.
• Ensure all watersports staff are trained, motivated, appraised and developed positively and effectively.
• Calm friendly demeanour
• Professional, safety conscious
• Monitor and control department costs.

Qualifications and Experience:

·        Academic qualification or certification in Hospitality Management, Tourism, or similar

·        Possess 3+ years of Leadership experience in a similar role in a 4/5-star resort

·        Certified PADI/NAUI Instructor

·        CPR and First Aid certified

·        Boat Driver License

·        ASA 101 &103

·        Swim Instructor

·        Pool Plant Operator

TCM Practitioner

Department: Health & Wellbeing

Reports To: Wellness Experience Leader & Senior Practitioner

Responsibility Level: Practitioner

RESORT PURPOSE

To change people’s lives, one person at a time.

The TCM Practitioner serves as an ambassador for BodyHoliday and Saint Lucia, embodying the resort’s core values of Integrity, Respect, Humanity and Excellence while delivering exceptional, authentic and transformative wellness experiences.

JOB PURPOSE

The TCM Practitioner is responsible for delivering and developing high-quality Traditional Chinese Medicine (TCM) experiences for BodyHoliday guests. The role provides specialist consultations and treatments in TCM, Acupuncture and Acupressure, while contributing to complementary holistic wellness programming, educational experiences, retreats and resort activities.

The Practitioner works collaboratively with the wider Health & Wellbeing team to understand individual guest wellness goals, provide appropriate recommendations and cross-referrals, enhance the overall guest journey and contribute to departmental revenue and guest retention.

The successful candidate will possess a recognized specialist qualification in Traditional Chinese Medicine, with substantial professional training and experience in TCM. Qualifications such as Doctor of Acupuncture and Chinese Herbal Medicine (DACM/DAcCHM), Doctor of Traditional Chinese Medicine (DTCM), or an equivalent internationally recognized TCM qualification are required.

Guest Care is everyone’s responsibility. We do not view any task as “not my job.” We treat every guest and colleague with dignity, respect and genuine care, working together to create exceptional experiences.

KEY DUTIES & RESPONSIBILITIES

Traditional Chinese Medicine & Wellness Services

• Deliver professional Traditional Chinese Medicine consultations and treatments, including Acupuncture and Acupressure, within the practitioner’s professional scope of practice.
• Design, host and present TCM and complementary holistic wellness sessions, workshops and experiences.
• Deliver paid one-on-one TCM consultations and treatments as part of the resort’s wellness programmes, journeys and retreats.
• Assess guest wellness needs and provide appropriate recommendations consistent with professional standards and scope of practice.
• Cross-refer guests to appropriate wellness, fitness, spa and other resort experiences to support their individual wellbeing goals.
• Provide complimentary TCM and holistic wellness sessions for approved sales and marketing initiatives, promotional activities and guest recovery.
• Deliver educational talks, demonstrations and awareness sessions on TCM, Acupuncture, Acupressure and complementary wellness practices for guests, marketing purposes and team member induction.
• Facilitate regular holistic wellness awareness workshops.
• Maintain current knowledge of TCM developments, wellness trends and industry best practices.

Guest Experience & Care

• Build genuine and professional relationships with guests and colleagues, creating personalized and memorable wellness experiences.
• Identify opportunities to enhance the guest journey through appropriate wellness recommendations and cross-referrals.
• Respond to guest questions, concerns and feedback promptly and professionally.
• Collaborate with fellow practitioners, Wellness Experience Leaders and other resort departments to ensure seamless guest care.
• Participate in weekly practitioner meetings and other departmental meetings as required.
• Contribute to the continuous improvement of TCM services, programmes and guest experiences.

Business Development & Revenue

• Conduct educational sessions and personal consultations that create awareness of TCM and encourage bookings of paid one-on-one experiences.
• Proactively support the achievement of individual and departmental revenue targets.
• Liaise with Pre-Arrival Concierge Services, Activities Ambassadors and other relevant departments to maximize awareness, scheduling and booking of TCM experiences.
• Develop and facilitate innovative TCM and holistic wellness activities, programmes, retreats and concepts.
• Identify opportunities to increase guest participation, repeat bookings and engagement with wellness services.
• Support sales and marketing initiatives through demonstrations, promotional experiences, guest engagement and wellness education.

Team Development & Knowledge Sharing

• Share specialist TCM knowledge and expertise with fellow practitioners and relevant team members.
• Contribute to team member induction and brand education through presentations, demonstrations and practical learning experiences.
• Support the maintenance of high professional standards across TCM and complementary wellness services.
• Identify relevant training and development opportunities and remain current with developments within the TCM and wellness industry.

Facilities, Safety & Administration

• Maintain a clean, safe, professional and welcoming treatment and wellness environment.
• Ensure equipment, treatment areas and supplies are properly maintained and available for service delivery.
• Monitor stock levels and communicate replenishment, maintenance or repair requirements promptly.
• Complete all required administrative documentation accurately and on time, including schedules, treatment records, incident reports and other departmental documentation.
• Comply with all resort policies, health and safety requirements, professional standards and applicable regulations.
• Maintain all required professional certifications, licenses and continuing education.

Resort & Wellness Ambassador

• Represent BodyHoliday as a knowledgeable and passionate Holistic Wellness Ambassador.
• Participate in approved public relations, community social responsibility, promotional and resort events.
• Support Leader’s Cocktail Parties and other guest engagement opportunities as required.
• Demonstrate the BodyHoliday philosophy of nourishing the mind, body and spirit through every guest interaction.
• Contribute to the resort’s reputation as a leading global wellness destination.

MINIMUM CORE QUALIFICATIONS

• Recognized specialist qualification in Traditional Chinese Medicine, such as:
• Doctor of Acupuncture and Chinese Herbal Medicine (DACM/DAcCHM);
• Doctor of Traditional Chinese Medicine (DTCM); or
• An equivalent internationally recognized TCM qualification.
• Minimum 5 years of professional TCM practice experience, preferably within a luxury resort, wellness centre, spa, clinic or other high-touch wellness environment.
• Demonstrated professional expertise in Traditional Chinese Medicine and Acupuncture, with strong Acupressure knowledge and Chinese Herbal Medicine experience considered an asset.
• Strong preference for candidates with formal TCM training and/or professional practice experience in the People’s Republic of China or another established TCM training environment.
• Ability to confidently deliver at least 2–3 complementary wellness modalities, such as Acupressure, Naturopathy, Yoga, Nutrition or other recognized holistic practices.
• Current First Aid/CPR certification.
• Excellent communication, interpersonal, presentation and guest engagement skills.
• Strong commercial awareness with the ability to confidently promote and convert wellness experiences.
• Warm, professional and culturally sensitive approach to guest care.
• Ability to work effectively within a multidisciplinary wellness team.
• Flexibility to work weekends, public holidays and varied shifts according to business requirements.

PREFERRED ATTRIBUTES

• Experience within a luxury or internationally recognized wellness environment.
• Experience developing or facilitating wellness retreats, programmes, workshops or educational experiences.
• Experience delivering TCM educational presentations or guest-facing wellness talks.
• Strong knowledge of current global wellness trends and emerging TCM practices.
• Mandarin and English language proficiency would be an asset.
• Experience working with an international clientele in a luxury hospitality or wellness environment.

IMPORTANT NOTE

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. BodyHoliday continually seeks new ways to improve the organization, its guests and its team members. Management reserves the right to revise the role or require other or different tasks to be performed as business circumstances change.

Role tasks are not intended to and do not create employment contracts. The organization maintains its status as an at-will employer. Team Members may be terminated for any reason not prohibited by law.

We are seeking an experienced Senior Sous Chef to oversee the day-to-day operations of our kitchen. In this leadership role, you will supervise culinary staff, ensure food quality and presentation standards are consistently met, and assist with menu planning. You’ll manage inventory, enforce food safety protocols, and serve as the primary deputy to the Executive Sous Chef, stepping into leadership responsibilities in their absence. This role demands strong organizational skills, creativity, and a passion for delivering exceptional dining experiences.

Key Responsibilities:

• Supervise and mentor kitchen staff, fostering a collaborative team environment.
• Maintain high standards of food quality, presentation, and consistency.
• Assist with menu development, including seasonal and special event offerings.
• Manage inventory, order supplies, and control food costs.
• Enforce food safety, hygiene, and sanitation standards.
• Lead kitchen operations in the absence of the Executive Sous Chef.

Qualifications:

• Proven experience as a Sous Chef or Senior Sous Chef in a high-volume kitchen.
• Strong leadership and team management skills.
• Excellent knowledge of culinary techniques and food safety standards.
• Ability to thrive in a fast-paced environment.
• Culinary degree or relevant certification is a plus.

Key Duties & Responsibilities:

Please note that this is not a complete list of duties. StolenTime Saint Lucia always find new ways to improve the organization, their guests, and their team members.

·        Smile and greet every guest you meet

·        Always present a professional image on duty and maintain an exceptional standard of guest service.

·        Greeting guests and responding to queries.

·        Prepare work assignments for next days Room Attendant

·        Prepare housekeeping report

·        Prepare linen report for laundry

·        Prepare maid stores

·        Prepare folders, laundry bags

·        Complete checking of late departure rooms and courtesy rooms

·        Supervise blocks and all public areas

·        Supervise night maids turn down service and office cleaners

·        Supervise room amenities, flowers, Champagne, etc.

·        Ensure that guest laundry is brought to the rooms on time

·        Check turn-down service

·        Man office phone and messages.

. Prepare schedules and payroll files

Required Qualities, Experience and Education include:

• High School Diploma or other equivalent educational qualifications

·        Previous guest service and/or adminsitrative experience.

·        Experience using industrial cleaning equipment and products.

·        Flexible working hours.

·        Ability to work with little or no supervision while meeting high- performance standards.

·        Physical mobility and stamina.

·        Ability to follow instructions.

·        Professional and polite.

Role / Task / Design

Job Title: Duty Manager Team: Administration Reports to: General Manager Responsibility Level: Leadership Resort Purpose: To change people’s lives one person at a time.

The Resort Duty Manager will act as a good ambassador for the BodyHoliday Resort and St. Lucia and will embrace the company’s core values:

•I - Individuality

•R - RESPECT

•I - Integrity

•E - Excellence

MISSION

“To develop Body Holiday as the leading wellbeing experience in the wellness market, while reinforcing authentic destination experiences in a resort setting of surpassed service excellence.”

Role (Purpose)

The Duty Manager is the General Manager's representative during assigned shifts and is responsible for leading daily resort operations, ensuring exceptional guest experiences, coordinating departments, maintaining brand standards, resolving guest concerns, managing emergencies, and supporting operational excellence across the resort.

Business Acumen

The Duty Manager is responsible for making sound operational and commercial decisions that support the achievement of the resort's strategic objectives while protecting the exceptional BodyHoliday guest experience. The incumbent is expected to understand the operational drivers of profitability, productivity, guest satisfaction, and team engagement, and use this knowledge to influence daily decision-making.

Key Duties & Responsibilities

•Demonstrate a strong understanding of daily occupancy, arrivals, departures, room inventory, and operational forecasts to ensure resources are deployed efficiently across the resort.

• Balance exceptional guest service with responsible business decision-making by exercising sound judgment when authorizing service recovery gestures, goodwill amenities, room moves, upgrades, and operational exceptions within approved authority levels.

• Collaborate with Circle Leaders and Heads of Teams to maximize operational efficiency while maintaining luxury service standards and achieving departmental objectives.

• Monitor labour deployment throughout each shift, ensuring staffing levels remain aligned with occupancy, business demands, and approved productivity targets.

• Identify operational inefficiencies, service gaps, and process improvement opportunities through regular property inspections, guest interactions, and analysis of operational performance.

• Support revenue optimization by ensuring maximum room availability, minimizing out-of-order rooms, reducing service failures, and protecting the overall guest experience.

• Promote revenue-generating opportunities by encouraging participation in resort experiences, premium dining options, wellness programmes, retail offerings, and special events while maintaining a personalized guest approach.

• Review guest feedback from internal surveys, online review platforms, and direct interactions to identify trends, recommend corrective actions, and improve service delivery.

• Monitor departmental performance during each shift and proactively address operational issues before they negatively impact guest satisfaction or business performance.

• Maintain awareness of daily financial performance indicators including occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), food and beverage activity, and significant operational expenses.

• Exercise financial accountability by safeguarding resort assets, ensuring appropriate authorization of guest credits, cash disbursements, complimentary services, and operational purchases in accordance with company policy.

• Ensure all incidents resulting in financial exposure, guest compensation, insurance claims, or operational disruption are accurately documented and communicated to Senior Leadership.

• Prepare comprehensive Manager on Duty reports highlighting key operational achievements, guest recovery actions, incidents, maintenance concerns, staffing challenges, revenue opportunities, and recommendations for continuous improvement.

• Participate in operational meetings and leadership forums by providing meaningful insights, operational statistics, and recommendations that contribute to informed business decisions.

• Support resort initiatives focused on sustainability, cost management, operational excellence, and continuous improvement while maintaining the BodyHoliday brand promise.

Success Measures

• Performance in this area will be measured through:

o Achievement of guest satisfaction and review targets.

o Effective labour productivity management.

o Quality and timeliness of Manager on Duty reports.

o Reduction in guest complaints through proactive leadership.

o Effective service recovery with appropriate financial stewardship.

o Compliance with operational policies and financial controls.

o Successful execution of daily resort operations.

o Contribution to continuous improvement initiatives.

o Positive collaboration with department leaders.

o Protection of the BodyHoliday brand, reputation, and profitability.

Minimum Qualifications

•Degree or diploma in Hospitality Management or related field.

•Minimum 3–5 years' leadership experience in luxury hospitality.

•Strong guest service, conflict resolution, and communication skills.

•Ability to work rotating shifts, weekends, and holidays.

•Knowledge of hotel PMS and Microsoft Office.

EXPERIENCE & QUALIFICATIONS

Education

• Bachelor’s degree in Marketing, Communications or a related field preferred.

• Relevant hospitality, tourism, digital marketing or communications qualification considered.

Experience

• 2–4 years of experience in marketing coordination, digital communications, content creation or a related field.

• Experience in a hotel, resort, tourism, luxury retail, lifestyle, wellness or service-oriented environment

preferred.

• Experience coordinating multiple stakeholders, creative projects or marketing deliverables.

• Experience working with international guests, diverse source markets or hospitality brands is advantageous.

Language

• Excellent spoken and written English required.

• Additional languages relevant to SunSwept Resorts’ key source markets are an advantage.

KEY ACCOUNTABILITIES

1. PROPERTY MARKETING & BRAND EXECUTION

• Support marketing initiatives across SunSwept Resorts, including property signage, event coverage, content

capture and on-site activations.

• Travel between resorts as required to oversee creative projects, photoshoots and content capture, ensuring

brand standards and timelines are met.

• Assist with marketing activations, on-site events, seasonal campaigns, wellness programming, culinary

experiences, weddings, retreats and community initiatives.

• Manage updates to in-resort digital boards, lobby screens and local signage to reflect current promotions and

approved messaging.

• Ensure menus, flyers, information packets, business cards and other printed collateral are current, accurate,

approved and aligned with brand standards.

Ensure marketing materials maintain a consistent tone, visual identity and brand experience across properties

and communication channels.

• Support property teams in implementing approved marketing campaigns and creative playbooks.

2. CONTENT CREATION & ASSET MANAGEMENT

• Capture and edit daily organic photo and short-form video content for social media, newsletters, in-house

collateral and other approved marketing uses.

• Produce organic content that supports social media and ensures all resorts are consistently and appropriately

represented.

• Curate content for reposting, brand engagement, community storytelling and approved partner use.

• Assist in developing content for blogs, newsletters, sales materials, guest communications, fact sheets and

other approved collateral.

• Draft, edit and proofread copy while coordinating required approvals for digital and printed communications.

• Organize, label and upload approved photography, video, logos, copy, presentations, fact sheets and collateral

to shared digital libraries.

• Assist professional photographers and videographers during on-site shoots, including preparing locations,

coordinating talent and capturing behind-the-scenes content.

Follow up with resort operations teams to ensure required content, areas, talent and setups are prepared for

scheduled shoots.

• Ensure promotional offers are accurately represented across the website, booking engine, email, social media, sales

materials, and on-property channels.

• Maintain an organized digital library of approved logos, photography, video, copy, presentations, fact sheets

and collateral.

• Draft, edit, proofread and coordinate approval of copy for: website, email marketing, social media, blogs and

editorial content, guest communications, sales presentations and fact sheets, in-room and on-property

collateral.

3. SOCIAL MEDIA & DIGITAL SUPPORT

• Manage approved organic posting and engagement on LinkedIn and maintain the relevant content calendar

for community updates, team member highlights and partnership features.

• Collaborate with agencies to align content calendars and support cohesive storytelling across social media

platforms.

• Create light design materials such as flyers, menus, event posters and digital screens using approved

templates and brand guidelines.

• Collaborate with agencies to monitor engagement data, campaign performance and relevant marketing

metrics.

• Respond to approved Q&As on TripAdvisor, Google and travel partner websites and respond to direct

messages on Google in accordance with brand and escalation guidelines.

• Monitor comments, direct messages, tags, mentions and user-generated content.

• Escalate guest complaints, service recovery matters, sensitive topics, reputational risks or other issues to the

appropriate leader promptly.

4. INFLUENCER, MEDIA & PARTNERSHIP COORDINATION

• Support influencer and media stays, including logistics, room readiness, itineraries and on-property

coordination.

• Serve as an on-property point of contact for approved influencer and media activity.

• Prepare briefing information and ensure relevant departments understand VIP, media and partner

requirements.

• Assist with press visits, PR activations, award submissions and other approved communications initiatives.

• Provide on-site event coverage and capture and upload approved content for social, PR and media use.

• Maintain professional relationships with agencies, media, influencers and approved marketing partners.

5. EVENTS, PARTNERSHIPS & LOCAL ENGAGEMENT

• Support the promotion and execution of resort events, wellness programming, culinary experiences, weddings,

retreats and community initiatives.

• Coordinate with resort teams to ensure marketing requirements for events and activations are understood and

delivered on time.

• Provide content capture and on-site communications support for approved events and activations.

• Support occasional evening, weekend or public holiday requirements where operationally necessary.

6. COMMUNICATION & CROSS-FUNCTIONAL COORDINATION

• Coordinate closely with the Sales & Marketing Manager and Regional Commercial Director to align campaigns,

brand requirements and creative direction.

• Serve as a key connector between Marketing and on-site resort operations.

• Maintain proactive communication between agencies and property teams to ensure requests, deliverables and

timelines are clearly understood and followed through to completion.

• Coordinate with resort departments to obtain required information, approvals, content and operational

support.

• Identify and escalate delays, risks, inconsistencies or issues that may affect campaign delivery or brand

standards.

• Ensure stakeholders are kept informed of progress, changes and outstanding actions.

7. REPORTING, ADMINISTRATION & CONTINUOUS IMPROVEMENT

• Submit weekly updates to Sales & Marketing for inclusion in monthly reports and marketing dashboards.

• Maintain accurate records of marketing activity, content production, campaigns, activations and outstanding

deliverables.

• Support tracking of campaign results, engagement metrics and relevant marketing performance information.

• Maintain organized digital asset libraries and ensure approved materials can be easily retrieved and reused

across properties.

• Support departmental projects, brand initiatives, system implementations and operational priorities.

• Identify opportunities to improve marketing processes, content quality, efficiency, brand consistency and

cross-property execution.

• Participate in departmental meetings, briefings, training and development activities.

8. TEAMWORK, LEARNING & PROFESSIONAL DEVELOPMENT

• Work collaboratively with the Marketing team and wider resort teams to support consistent delivery of the

SunSwept brand.

• Share knowledge and information that supports effective content creation and brand execution.

• Maintain current knowledge of resort products, experiences, brand standards, campaigns and approved

communication guidelines.

• Seek feedback and continuously develop marketing, communications, content creation and project

coordination capabilities.

• Contribute to a positive, respectful and high-performance team environment.

• Demonstrate flexibility and professionalism when priorities, schedules or operational requirements change.

Role (Purpose)

The Pre-Arrival Concierge serves as the primary Wellness Advisor for every guest from the moment a reservation is confirmed until arrival at BodyHoliday. As the first personal connection with the resort, the role takes ownership of the pre-arrival experience by understanding each guest’s individual wellness aspirations, preferences and expectations, ensuring every journey begins with genuine care, expert guidance and personalized attention.

The role is responsible for transforming confirmed reservations into thoughtfully curated wellness journeys by proactively identifying opportunities to enhance the guest experience through meaningful recommendations that align with each guest’s interests, lifestyle and wellness goals. Every interaction should inspire confidence, build anticipation and demonstrate BodyHoliday’s commitment to personalized wellbeing.

Acting as the owner of the pre-arrival guest journey, the Pre-Arrival Concierge coordinates seamlessly across operational departments to ensure every guest preference, request and itinerary is accurately communicated and executed before arrival. Through initiative, accountability and exceptional follow-through, the role ensures every guest arrives feeling recognized, understood and genuinely cared for.

Leveraging expert knowledge of the resort’s wellness offerings together with Ask SAM and the Property Management System (PMS), the Pre-Arrival Concierge creates personalized experiences that enhance satisfaction, strengthen guest loyalty, and contribute to the commercial success of the resort through authentic, guest-centred recommendations.

Success Measures

Guest Experience

• Pre-arrival contact completed for 100% of arriving guests for whom valid contact information is available.
• Guest profile completion rate of 100%.
• Guest satisfaction score for the pre-arrival experience.
• Repeat guest recognition rate.
• Positive online reviews referencing pre-arrival service.
• Personalized itinerary completion rate.

Ask SAM Performance

• Ask SAM utilization rate.
• Guest profile accuracy.
• Guest preference capture rate.
• Communication documentation accuracy.
• Guest itinerary completion rate.
• Timely follow-up on guest requests.
• Cross-department communication effectiveness.

Revenue Generation

• Upselling revenue.
• Spa pre-booking conversion (Supplementary).
• Activity pre-booking conversion (Supplementary).
• Wellness programme conversion (Supplementary).
• Premium accommodation upgrade conversion.
• Private experience conversion.
• Celebration package conversion.

Operational Excellence

• Response time to guest enquiries.
• Arrival readiness score.
• Department communication effectiveness.
• Guest request completion rate.
• Compliance with BodyHoliday service standards.
• Accuracy of guest information shared across departments.

MINIMUM QUALIFICATIONS

• Diploma or Degree in Hospitality Management, Tourism, Business or related discipline.
• Minimum two (2) years’ experience in roles involving direct guest interaction, guest relationship management or personalized service within hospitality, wellness, tourism, luxury service or other guest-focused environments.

·        One or more certifications in a wellness-related discipline such as Spa Therapy, Massage Therapy, Holistic Therapies, Ayurveda, Nutrition, Health Coaching, Fitness or Physical Coaching, Yoga, Wellness Coaching, or other complementary wellness modalities would be considered a strong asset.

• Prior Wellness resort experience would be an asset.
• Exceptional written and verbal English communication skills.
• Additional languages would be advantageous.
• Excellent organizational and time management skills.
• Outstanding telephone etiquette.

·        Demonstrated professional email etiquette with the ability to compose clear, polished and personalized guest communications.

• Experience using Guest Experience Management and Property Management Systems.
• Experience with Opera, Maestro or similar hospitality platforms would be advantageous.
• Proficiency in Microsoft Office.
• Strong relationship-building, communication and sales skills.
• Passion for wellness, luxury hospitality and personalized guest experiences.

CORE COMPETENCIES

• Emotional Intelligence
• Luxury Service Mindset
• Wellness Knowledge
• Guest Focus
• Personalization
• Attention to Detail
• Communication

·        Consultative Recommendation & Revenue Generation

• Relationship Building
• Organizational Skills
• Problem Solving
• Initiative
• Team Collaboration
• Professionalism
• Adaptability
• Digital & CRM Proficiency
• Commercial Awareness