Role / Task Design

Job Role: Wellness Centre International Spa Training Leader

Team: Health & Wellness

Reports to: Wellness Centre Leader

Responsibility level: Leadership

Resort Purpose: To change people’s lives one person at a time

The Wellness Centre International Spa Training Leader will act as a good ambassador for the Body Holiday and St. Lucia and will embrace the company’s core values:

•

INTEGRITY

•

RESPECT

•

HUMANITY

•

EXCELLENCE

The International Spa Training Leader will also exemplify the role of a BodyHoliday, Saint Luca team member.

JOB TASK

The International Spa Training Leader is accountable to the Wellness Centre Leader. The International Spa Training Leader shall as required from time to time assist in the supervision of the floor of The Wellness Centre, Eve’s Beauty Salon, and The Skin Clinic supporting the supervisors to achieve a smooth product delivery and high client satisfaction.

The International Spa Training Leader is also responsible for the delivery of a training programme to holistic holistic therapists of differing abilities and experience to support excellence of the delivery on the Wellness Centre floor and Eve’s Beauty Salon and The Skin Clinic.

The International Spa Training Leader must possess and display exceptional leadership and organisational skills. The incumbent must be organised, out-going, friendly, efficient, imaginative and hard working. They must be able to earn the respect of team members. A sound educational background and experience as a spa therapist trainer is essential.

Success will be measured by the incumbent’s ability to lead the teams meet corporate goals through the accomplishments of training provided to the trainees and ongoing training and development of the Oasis holistic therapists.

We are all contributors to ONE job which is delivering uncompromising levels of Guest Care. We do not view any task as “not my job”. We treat guest and colleagues with dignity and respect. Everyone is equally important.

JOB DESIGN

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not a complete list of duties. BodyHoliday always find new ways to improve the organization, their guests and their team members:

Leadership Expertise

•Guide the business concerning any changes in direction as dictated by the wellness industry, company or local factors.

•Actively monitor industry trends, conduct research, provide timely recommendations as well as orchestrate the needed training to upgrade or improve the spa and practitioner offerings.

•Partner with Wellness leadership ensuring operating standards and high levels of guest satisfaction are maintained;

•Assist with the supervision of the Wellness Centre team members in terms of work/training punctuality, wearing of the correct uniform and watch, physical appearance of male and female holistic therapists, appropriate make-up, hair and jewellery; and programmes);

•Evaluate the effectiveness of holistic therapists (at all levels) and identifying learning needs, ensuring required certification training, maintaining qualifications needed etc;

•Drive a culture of continuous skill-building, collaborate with SSR Corporate Learning leader to chart roadmaps for holistic therapists;

•Perform talent reviews, assess potential and establish quantifiable metrics which can track performance;

•Create individualised development plans for holistic therapists as well as for succession planning purposes;

•Model effective coaching skills and behaviours which support an environment of learning and growth;

•Review goals, identify gaps, assess present and future training needs;

•Responding to information on guest satisfaction regarding the treatments delivered by holistic therapists and devising and implementing strategies to enhance it;

•Serve as a Holistic Wellness ambassador of the resort attending Leader’s Cocktail, Public Relations & Community Social Responsibility events;

•Create a motivating environment of sincerity, warmth and fun for team members, holistic therapists, practitioners and guests.

Training & Development

Champion the design & development of Wellness Centre Training Courses/Classes Syllabus which will afford procedures on the following:

•Assessing students at interview and commencement of training to determine learning styles and special requirements for training, ensuring equal opportunities;

•Prepare and update the syllabus to meet the requirements;

•Prepare a scheme of work for each subject delivered to trainees;

•maintain a Tutorial, Course Document and Internal Verification file. Contents of each file should reflect the requirements of Sunswept Resorts, Human Resources recruitment and training standards;

•Manage a class of approximately 10 students trained over a period of 10-12 weeks in Anatomy and Physiology, Swedish Body Massage, Indian Head Massage and Facial Aesthetics;

•Ensure the inclusion of generic requirements of – Health and Hygiene, Skin Structure and Function, Skin Diseases, Hair, Business Studies, Salon Procedures and Nutrition. These subjects should be integrated into the teaching of the above modules;

•Include skills training to ensure that trainees are able to articulate and communicate clearly with guests and colleagues, refer to practitioners, treatments and other holistic therapists, promote paying treatments and retail products and are knowledgeable in all products used with The Oasis;

•Ensure the course run reflect the requirements of The Wellness Centre;

•Prepare an annual training plan outlining the schedule of events and requirements and budgeted costs;

Wellness Centre Training Manager

•ensure that the training grid is updated weekly to reflect training performed;

•consistently evaluate the holistic holistic therapists to determine their readiness and preparedness for advancement

The Wellness Centre, The Skin Clinic & Eve’s Beauty Salon

•The International Spa Training Leader must oversee the training and experience the treatment personally before approval is given for a therapist to ‘go live’ with the treatment and ensure the Trainer has organized that supervisor’s book the therapist(s) several times in the new treatment so that they can assess the new therapist.

•train holistic therapists/team members within the circles ensuring that correct and consistent standards are maintained; identify training needs and plan training programmes for team members;

•conduct training for holistic holistic therapists in order that team members have the necessary skills to perform their duties and ensure professional development of all team members;

•ensure that the team members skills grid is updated weekly to reflect each holistic therapists skills in the above circles;

•ensure that all holistic therapists provide a courteous and professional service at all times;

•train holistic therapists as and when the spa menu or treatments change, improve or there are added procedures;

•train new trainees in paying and ritual treatments who have completed their probationary period to a consistent and satisfactory level, subject to the approval of The Wellness Centre Leader;

Other Responsibilities

•continually monitor and improve all holistic therapists in their skills, conduct, retail sales and referrals randomly and organise small groups monthly (when not teaching courses);

•design, develop, innovate, wherever possible, indigenous signature treatments;

•submit monthly reports to the Wellness Centre Leader

•do spot checks on the therapist at least 3 times per week and attain

guests feedback;

•to liaise with the Wellness Centre Leader to identify and develop present and future training needs of the floor;

•to liaise with Eve Barnard to identify and develop present and future training needs of The Skin Clinic and Eve’s Beauty Salon

•maintain effective channels of communication throughout the relevant circles;

•regularly update knowledge and skills in the professional field;

•Identify the training needs with other Sunswept Resorts spas and Managers namely – The BodyHoliday and Rendezvous

•In addition, International Spa Training Leader will complete any special tasks or assignments that he or she may be given from time to time by The Wellness Centre Leader or the resort General Manager

The above list is not necessarily exhaustive of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

This Role/Task/Design is intended to be an accurate reflection of the current job, leadership reserves the right to revise the job or to require that other or different tasks be performed when circumstances change

Minimum Core Qualifications:

oBachelor’s Degree or Certification in Holistic Wellness or Related field

oMinimum 5+ years similar experience in a 4-5star resort/hotel with leading wellness component

oExcellent knowledge of teaching 2-3 wellness treatments and/or other holistic services

oExcellent Communication Skills – Oral and written

oStrong as well as engaging facilitation skills – with the ability to lead classroom-based sessions

oHighly organized with the ability to manage multiple things at once

o Required to work during weekends based on business requirements

Role Tasks are not intended as and do not create employment contracts. The organisation maintains its status as an at-will employer. Team Members can be terminated for any reason not prohibited by law.

Role Tasks are not intended as and do not create employment contracts. The organisation maintains its status as an at-will employer. Team Members can be terminated for any reason not prohibited by law.

Role/ Task /Design

Job Title:                          Gardener

Team:                                Garden

Reports to:                       Gardens Supervisor

Responsibility level:        Line Staff

Resort Purpose:               To change people’s lives one person at a time

The Gardener will act as a good ambassador for BodyHoliday St. Lucia and will embrace the company’s core values. Every BodyHoliday Team member will treat guests and other staff, and always strive to behave with:

·       Integrity

·       Professionalism

·       Commitment

·       Friendliness

·       Trust

·       Accountability

·       Co-operative Spirit

·       Honesty

·       Excellence

·       Empathy

·       Politeness

·       Consideration

·       Compassion

·       Respect

MISSION

“To develop BodyHoliday as the leading wellbeing experience in the wellness market, while reinforcing authentic destination experiences in a resort setting of surpassed service excellence.”

JOB PURPOSE

The Gardener will be an effective team player and an example to all BodyHoliday employees in guest interaction and all that it entails.

The Gardener must always work effectively as a member of his or her team and be a champion of company values.

·       The Gardener must possess and display exceptional technical, organizational and people skills.

·       He or she is responsible for maintenance landscaping duties in gardening zones.

·       The incumbent would help, support, and engage in horticultural activities and must be physically fit, organized, friendly, efficient, resourceful, and hardworking.

·       The desired candidate should possess sound knowledge and practical experience of growing organic fruit and vegetables, and/or have a willingness to learn these techniques.

·       He or she should be able to maintain a healthy, safe, and non-smoking working environment, including the safe use of tools and machinery on the site with adherence to all Health and Safety protocols.

·       The Gardener must be outgoing and/or not intimidated to converse with guests when approached. 

·       All duties under the employee’s charge must be conducted in a timely manner. 

·       Health and safety issues associated with the training and delivery of an activity should always be observed.

We are all contributors to ONE job which is Guest Care. We do not view any task as “not my job”. Success will be measured by the incumbent’s ability together with their team’s ability to delight the guest and in doing so meet corporate goals. We treat guests and colleagues with dignity and respect. Everyone is equally important.

KEY DUTIES AND RESPONSIBILITIES:

The Gardener’s specific responsibilities include, but are not limited to:

·       Planting, fertilizing, irrigating, pruning, harvesting and all other gardening duties,

·       Participating in any group work projects or individual daily assignments in the garden,

·       Leading activities and determining the best course of action to take for the control of weeds and pests,

·       Learning and keeping updated with plant identification and botanical names,

·       Participating in safety meetings and following all health and safety work guidelines,

·       On occasion interacting with garden visitors and team members by providing answers to any questions and giving direction to gardening areas,

·       Responsible for keeping work areas clean and tidy,

·       Responsible for promptly reporting to superiors any health and safety hazards,

·       Adhering to all resort policies,

·       Demonstrating company values as clearly explained in the resort induction/orientation program,

·       To attend training related to the area of work on a periodical basis to enhance skills,

·       The Gardener will complete any special tasks or assignments that he or she may be given from time to time by the Organic Gardens Supervisor.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Minimum Core Qualifications:

·       Minimum three (3) years of practical experience in horticulture/gardening (possession of a farmer’s certification may apply).

·       Must demonstrate a depth of knowledge of seedlings, food crops, plants, general landscaping, planting techniques, pruning, mulching, and various horticultural techniques.

·       Experience with organic farming is preferred,

·       Must possess strong verbal and written communication skills,

·       Must be able to work as an individual unsupervised and as part of a team,

·       Must be agile with the ability to move and lift approximately forty (40) pounds,

·       Must be able to stand for extended periods of time and work outdoors under moderate tropical weather conditions.

Role Tasks are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Team Members can be terminated for any reason not prohibited by law.

We're seeking a talented and experienced Pastry Chef to delight our guests with exquisite desserts and baked goods. We believe in the power of desserts to elevate the dining experience and create lasting memories. As a Pastry Chef, you'll have the opportunity to showcase your skills and passion for pastry in a supportive and collaborative kitchen environment.

As our Pastry Chef, you'll:

• Craft Delectable Desserts: Create a wide range of desserts, pastries, and baked goods that captivate the senses and leave a lasting impression on our guests.
• Innovate and Experiment: Bring your creativity to the table by developing new recipes, flavor combinations, and presentation techniques to keep our dessert menu fresh and exciting.
• Ensure Quality and Consistency: Maintain high standards of quality and consistency in all pastry offerings, adhering to established recipes and procedures while also exploring opportunities for improvement.
• Collaborate with Culinary Team: Work closely with our culinary team to coordinate dessert offerings with the overall menu, ensuring seamless integration and complementarity.
• Inspire and Mentor: Lead by example, inspiring and mentoring junior pastry team members to foster their growth and development in the art of pastry-making.

We're seeking a Pastry Chef with:

• Passion for Pastry: A genuine love for pastry-making and a desire to continually push the boundaries of creativity and flavor.
• Technical Skill: Strong proficiency in a wide range of pastry techniques, including baking, decorating, and plating.
• Attention to Detail: A keen eye for detail and a commitment to excellence in both presentation and taste.
• Team Player Mentality: The ability to collaborate effectively with colleagues in a fast-paced kitchen environment, contributing to a positive and supportive team culture.

Are you an experienced Sous Chef ready to oversee the day-to-day operations of our kitchen? This leadership role includes supervising culinary staff, ensuring food quality and presentation standards are consistently met, & assisting with menu planning, managing inventory, enforcing food safety protocols, and reporting to the Executive Sous Chef. This role demands strong organizational skills, creativity, and a passion for delivering exceptional dining experiences.

Key Responsibilities:

• Supervise and mentor kitchen staff, fostering a collaborative team environment.
• Maintain high standards of food quality, presentation, and consistency.
• Assist with menu development, including seasonal and special event offerings.
• Manage inventory, order supplies, and control food costs.
• Enforce food safety, hygiene, and sanitation standards.
• Lead kitchen operations in the absence of the Executive Sous Chef.

Qualifications:

• Proven experience as a Sous Chef in a high-volume kitchen.
• Strong leadership and team management skills.
• Excellent knowledge of culinary techniques and food safety standards.
• Ability to thrive in a fast-paced environment.
• Culinary degree or relevant certification is a plus.

Are you enthusiastic about providing exceptional service and creating memorable guest experiences? We're looking for a friendly and attentive Bellman to join our team and be the welcoming face of our establishment.

We pride ourselves on delivering unparalleled hospitality and ensuring every guest feels valued and cared for from the moment they arrive. As a Bellman, you'll play a crucial role in setting the tone for our guests' stay by providing courteous assistance and personalized service.

As our Bellman, you'll:

• Welcome Guests: Greet guests upon arrival with a warm smile and assist with luggage and belongings.
• Provide Assistance: Offer information about hotel amenities, local attractions, and transportation options to enhance guests' stay.
• Ensure Guest Satisfaction: Anticipate guests' needs and go above and beyond to exceed their expectations, providing attentive service at every opportunity.
• Maintain Cleanliness: Keep the lobby and entrance areas tidy and organized, ensuring a welcoming environment for guests.
• Be a Team Player: Collaborate with fellow team members to ensure smooth operations and exceptional service delivery throughout the hotel.

What You Bring:

• Customer-Focused: Dedicated to providing outstanding service and creating positive guest interactions.
• Friendly and Approachable: A people person with excellent communication skills and a welcoming demeanor.
• Detail-Oriented: Attentive to guests' needs and able to handle multiple tasks efficiently in a fast-paced environment.
• Team-Oriented: Willing to work collaboratively with colleagues to achieve common goals and deliver exceptional guest experiences.

We are looking for a qualified Spa Therapist to provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.

As a talented and experienced massage therapist, we recognize your value and invite you to apply to join our aspirational team to:

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Keep up to date with current techniques and modalities related to their field of work. 
• Promote and sell spa/salon services including retail offerings related to the Spa.

Job Responsibilities

·        Massage soft body tissues to relieve discomfort and provide treatment for injuries, wellness maintenance or medical conditions.

·        Apply pressure to specific parts of the body with the hands and fingers to release muscle tension and bring relief from related symptoms.

·        Refer clients to other professionals and therapists when appropriate and necessary to treat additional symptoms.

·        Prepare oil blends for clients’ skin and perform other treatment techniques and therapies in addition to massage.

Required:

Licensed therapist with 1+ years of experience

Adhere to all current regulations and laws related to massage therapy

Ability to handle sensitive client information with confidentiality

Ability to pass a background check

Commitment to receiving continuing education

Customer service experience

The Bartender reports to the Bars Proprietor. The Bartender’s team consists of all other food and Beverage team members and is responsible for delighting the guest through their food and beverage service and must work effectively as a member of his/her team, the BodyHoliday team and be a champion of company values. The Bartender must possess and display excellent interpersonal, sales and communication skills, a professional appearance and be knowledgeable about the BodyHoliday. The Bartender will be the face of our Bars operation and is responsible for our guests’ beverage experiences. Core responsibilities include prepare and serve drinks to customers; ability to mix and match ingredients to create classic and innovative drinks in accordance with customers’ needs, expectations and within Company guidelines. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge. Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

The Bartender’s specific responsibilities include: • Interact with customers, take orders, and serve drinks to guests • Check identification of the guest to make sure they meet age requirements for purchase of alcohol, where applicable

• Mix ingredients to prepare cocktails and other drinks.

• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes

• Prepare alcohol or non-alcohol beverages.

• Service Wine and Beer to guests.

• Assess customers’ needs and preferences and make recommendations

• Ability to Sell or influence others for up selling and suggestive selling.

• Provide recommendations and suggestions to guest for choosing Drinks.

• Serve customers in a friendly and helpful manner.

• Always keep the bar counter and work area neat and clean.

• Provide guidance to guests on resort activities, dining options and general resort and regional information.

• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.

• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions

• Handle and move objects, such as glasses and bottles, using hands and arms.

• Clean up after customers and clean work area.

• Clear ashtrays as and when required.

• Wash glassware and utensils after each use.

• Perform physical activities such as lifting and stooping.

• Maintain liquor inventory and consumption.

• Perform Other duties as and when assigned by the Bars Proprietor or F&B Leader. 

Job Title:                            F&B Server

Team:                                 Food & Beverage

Reports to:                     Restaurant Proprietor | F&B Leader

The Food and Beverage Server-Commis Waiter’s will be the face of our restaurant and responsible for our guests’ experiences. Core responsibilities include ensuring guests are warmly welcomed; tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This role may require that you are quick on your feet and have a polite and friendly attitude. Champions of this role enjoy talking to people and thrive in a fast-paced workplace. Success is measured by the incumbent’s ability to provide high-quality service that will help us maintain and attract customers, meet corporate goals and through the accomplishments of their team. 

The Food and Beverage Server-Commis Waiter’s specific responsibilities include:

·        Prepare mise-en-place (Pre-service preparations)

·        Care of all Restaurant Linen, polishing of cutlery and glassware

·        Folding of linen

·        Laying of tables for breakfast, lunch and dinner

·        Meeting, greeting and seating guest

·        Preparation of coffee, Tea and Water Stations

·        Serving of Coffee, Tea and Water

·        Preparation, maintenance and cleaning of side stations

·        Clearing of Tables

·        Filling of sugar bowls, Creamers and Cruets

·        Beverage Service

·        Preparation and serving of bread and butter

·        Thorough knowledge of menu’s

·        Taking of Dinner orders

·        Placing and collecting of orders to be placed on side stations

·        Maintaining the cleanliness of work areas and Restaurant

In addition, The Food and Beverage Server-Commis Waiter will complete any special tasks or assignments that he or she may be given from time to time by Food and Beverage Captains, Supervisors and Leaders.

We are seeking an experienced Restaurant Leader to oversee day-to-day operations, hire and train qualified team members, and maintain high food standards. The Restaurant Leader will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.

Duties & Responsibilities:

• Oversee restaurant operations and ensure a smooth flow
• Maintain a positive restaurant culture
• Create work schedules that align with the restaurant’s needs
• Ensure proper compliance with restaurant hygiene regulations
• Train new employees to help them meet the restaurant’s expectations
• Interact with diners and build positive rapport with different types of people
• Manage and keep up smooth restaurant operations
• Supervise both kitchen staff and waitstaff, providing necessary feedback
• Write daily budget reports on both revenue and costs
• Communicate with other teams and mitigate potential conflicts
• Organize and take stock of restaurant supplies
• Maintain staff schedule ad assignment
• Conduct performance assessments and reviews

Skills and qualifications

• Proven work experience in a 4-5 star restaurant setting
• Academic qualifications or certifications in a related field
• Demonstrated customer service skills
• Understanding of financial management
• Strong knowledge of restaurant management software
• Ability to lead a team
• Willingness to work flexible hours
• Clear verbal communication and organization skills
• Clear attention to detail and problem-solving skills
• Knowledge of current food and beverage trends

We seek an experienced and dynamic Food and Beverage Director to join our team. The ideal candidate will have a passion for the hospitality industry, a deep understanding of luxury standards, and a proven track record of leading and inspiring teams to exceed guest expectations.

Key Responsibilities:

• Oversee the entire Food & Beverage operation, including fine dining, bar, in-room dining, events, and banqueting.
• Develop and execute strategic plans to drive revenue, improve service quality, and elevate the guest experience.
• Collaborate with executive chefs, sommeliers, and mixologists to curate innovative menus and beverage selections.
• Maintain high quality standards, hygiene, and presentation in line with luxury hotel expectations.
• Manage budgets, control costs, and optimize profitability across all F&B outlets.
• Lead, train, and develop a motivated team to ensure seamless service and exceptional hospitality.
• 
  

Requirements:

• 5+ years of experience in a similar role within a high-end hotel or luxury establishment.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Extensive knowledge of food and beverage trends, customer preferences, and high-end service protocols.
• Financial acumen to drive revenue and manage departmental budgets effectively.
• Excellent communication, organizational, and problem-solving abilities.

If you’re a visionary leader ready to elevate our dining experiences to new heights, we’d love to hear from you.

We are looking for a Room Attendant to maintain the cleanliness of our resort operation. With responsibilities from cleaning guest rooms and bathrooms to stocking supplies and equipment, transporting linen

Job Purpose

The Room Attendant will exemplify the role of a team player. The role ensures guest comfort and delivery of personalized experience to resort guests. The duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. Room Attendants should also be able to resolve guest complaints and queries promptly and in a polite manner.

To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

Key Duties & Responsibilities:

Please note that this is not a complete list of duties. Body Holiday always find new ways to improve the organization, their guests, and their team members.

• Smile and greet every guest you meet
• Always present a professional image on duty and maintain an exceptional standard of guest service.
• Greeting guests and responding to queries.
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.       
• Cleaning guest rooms and bathrooms, including making beds and changing linens
• Emptying trash cans in guest rooms or public areas
• Restocking toiletries and other items in guest rooms such as shampoo, conditioner, and lotion
• Replacing light bulbs and cleaning windowsills, baseboards, and door frames
• Providing guests with turndown service at night, which includes making sure that the room is ready for sleeping and that any requested items are available
• Providing guests with towels, toiletries, and other items that they may have requested upon check-in
• Cleaning and maintaining common areas of the hotel such as lobbies and stairwells
• Cleaning and sanitizing public areas such as lobbies, stairwells, lounges, kitchens, and conference rooms
• Making up rooms that have been vacated by guests who have checked out of the hotel
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.

Requirements:

·        Hospitality certification or relevant qualifications

·        Team Player and communicator

·        The ability to stand for extended periods of time.

We are hiring a talented cook to prepare high-quality meals per food health and safety regulations and company standards. The cook will have responsibility for the timely preparation of food orders, organizing workstations, and assisting other cooks and the Executive Chef as needed. You should also be able to ensure that the refrigerators and storerooms are kept clean and tidy.

To be successful as a cook, you should be able to use various cooking techniques and methods to prepare meals that meet our customers’ expectations. Ultimately, a top-notch cook should be able to handle multiple food orders without compromising on quality.

Cook Responsibilities:

·        Preparing and assembling ingredients for menu items.

·        Preparing high-quality meals and food items according to company recipes.

·        Ensuring that food portions and food presentation meet company standards.

·        Monitoring supplies and re-ordering stock as needed.

·        Cleaning and sterilizing food preparation areas.

·        Assisting other cooks to ensure that food orders are completed in a timely manner.

·        Efficiently resolving problems with guest orders.

·        Ensuring that food health and safety regulations are followed.

Cook Requirements:

·        High school diploma, culinary certification or relevant qualifications

·        Food handling certification

·        Sound knowledge of cooking methods and techniques.

·        Proven experience working as a Cook.

·        Team Player and communicator

·        The ability to stand for extended periods of time.

The Tennis Pro Instructor will provide expert training for all ages of tennis enthusiasts, at various levels of proficiency. You are not only responsible for teaching people how to play tennis and explaining the rules, but also giving advice about how to perform certain techniques, general health and fitness advice, and offering equipment advice. Many lessons involve teaching the students about cardio training and stamina.

The incumbent is also responsible for providing the guests with the balls and racquets to use at the resort tennis courts and ensure that the equipment is also well looked after.

The actual tennis courts will also fall under the duties of the tennis instructor, so you will have to understand how to maintain a tennis court, service the ball machines, and also open up each day for lessons, as well as lock everything up when you are done.

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not a complete list of duties. BodyHoliday always find new ways to improve the organization, their guests, and their colleagues:

·        Demonstrate full knowledge of service bars and keep bars properly stocked and cleaned

·        Maintain compliance with all Health & Hygiene regulations while performing duties

·        Provide quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage

·        Follow company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting

·        Help other employees when needed

·        Perform side work and other cleaning and organizing

·        Ensure proper set-up, stocking, and delivery of liquor supplies, glassware, and ice

·        Maintain cleanliness of bar and pavilion areas, coolers, and equipment

·        Perform deep cleaning of bars and pavilion area

·        Complete required paperwork including bar transfers (liquors) and dry stock deliveries (napkins, towels and straws

·        Adhere to departmental and company policies

·        Maintain pars of liquors, beers, and supplies in coolers and dry storage areas, order as needed

·        Perform all duties as deemed necessary for the success of the team

Required:

·        High-volume hotel / restaurant experience required.

·        Possess physical strength and mobility

·        Minimum six months of bar porter experience required.

·        Professional appearance and demeanour a must

Health and Hygiene Attendant

The Health and Hygiene Attendant will act as a good ambassador for LeSPORT and St. Lucia and will embrace the company’s core values. Every LeSPORT employee will treat guest and other staff, and always strive to behave with:

·       Integrity

·       Professionalism

·       Commitment

·       Friendliness

·       Trust

·       Accountability

·       Co-operative Spirit

·       Honesty

·       Excellence

·       Empathy

·       Politeness

·       Consideration

·       Compassion

·       Respect

The Health and Hygiene Attendant reports to The Health and Hygiene Co-ordinator. The Health and Hygiene Attendant will be an effective team player and an example to all LeSPORT employees. Overall, the Health and Hygiene Attendant is responsible for maintaining a high standard of Hygiene and Cleanliness to the area which he or she is assigned. The Health and Hygiene Attendant must work effectively as a member of his or her team and be a champion of company values.

The Health and Hygiene Attendant must possess and display excellent organizational skills, be an excellent communicator, diligent and work efficiently.

The Health and Hygiene Attendant’s core responsibility is to effectively maintain a high standard of Health and Hygiene. Success will be measured by the incumbent’s ability to work with their team at achieving outlined goals, perform efficiently and consistently and in doing so provide and excellent service to all areas. The Health and Hygiene Attendant’s specific responsibilities include:

• To follow all outlined procedures regarding Health and Hygiene tasks.
• To adhere to the cleaning schedules at all times.
• To adhere to the deep cleaning procedures at all times.
• To correctly store all, cleaning supplies, small-wares, kitchen and buffet equipment.
• To correctly clean and sterilise all crockery, glassware, cutlery, kitchen and buffet equipment.
• To clean all dishwashing equipment.
• To keep refuse bins and cleaning equipment clean and hygienic.
• To operate all equipment in accordance to the outlined guidelines.
• To minimize and report all health and safety hazards.

In addition, the Health and Hygiene Attendant will complete any special tasks or assignments that he or she may be given from time to time by Health and Hygiene Co-ordinator or in the Health and Hygiene’s Co-ordinator absence the Health and Hygiene Supervisor.

We are seeking an experienced Executive Housekeeper to join our team at SunSwept Resorts. The Executive Housekeeper will be responsible for the overall leadership of the Housekeeping department and will be committed to providing excellent guest service and memorable experiences in line with the hotel standards. You will be required to lead and inspire your dynamic Housekeeping team to strive to surpass guest expectations, ensuring the highest standards of cleanliness at all times, and manage guests' room experience.

Role:

·        Planning and managing the housekeeping department budget

·        Organising the purchase of housekeeping supplies

·        Supervising and training housekeeping staff

·        Developing and implementing housekeeping standards and procedures

·        Inspecting guest rooms, public areas and employee work areas

·        Liaising with other departments to ensure high standards of service

·        Ensuring compliance with health and safety regulations and licence requirements

·        Organising and supervising the cleaning, maintenance and security staff

·        Allocating workloads and monitoring progress

·        Developing and implementing cleaning schedules and standards

·        Maintaining stock levels and ordering supplies

·        Controlling and managing linen and laundry services

·        Ensuring adherence to health and safety regulations

·        Dealing with customer complaints and inquiries

·        Keeping accurate records and writing reports

Job Purpose

·        To deliver Housekeeping Services, to ensure guests comfort and the delivery of personalized service to each guest.

·        To deliver unsurpassed service excellence to all guests in an atmosphere which fosters unsurpassed service excellence.

·        The houseman acts as part of the organization team and shares the responsibility to deliver the standards of the resort, to ensure that guest and team members are exceptionally cared for, to achieve targets and objective set to improve the overall quality of the product.

·        The houseman must exemplifier the organization core values and behavior, treating internal and external guests with these values.

Duties.

·        Attend daily briefings with the team.

·        Cleaning and maintenance of public areas/room blocks and storerooms. and team member facilities.

·        Guest complains reported immediately for actioning and following up until completion.

·        Replenishment of amenities.

·        Equipment cares and maintenance.

·        Detecting defects, reporting defects for actioning.

·        Completion of checklist.

·        Collection of supplies from stores.

·        Be a Bodyholiday ambassador with all guest interactions.

·        Signing in/out for storage keys.

Required Qualities, Experience and Education include:

• High School Diploma or other equivalent educational qualifications

·        Previous guest service and/or housekeeping experience.

·        Experience using industrial cleaning equipment and products.

·        Flexible working hours.

·        Ability to work with little or no supervision while meeting high-performance standards.

·        Physical mobility and stamina.

·        Ability to follow instructions.

·        Professional and polite.

The Water Sports Leader is responsible for the watersports operation and will guarantee the effective management and organization of the watersports department whilst ensuring your team deliver the highest level of instruction and safety.

Duties and responsibilities:

• To maintain an excellent standard of customer service
• Assist in the preparation, organization, delivery, and execution of activities for all guests both on and off the water.
• Ensure safety cover is of the highest standard from both the beach and safety boats.
• To ensure the highest standard of health and safety is adhered to and that guests are advised on the practical/safe use of all equipment.
• To take responsibility for the maintenance, repair, and security of all watersport’s equipment
• To ensure that the appearance of the beach, and beach equipment always meets guest expectations.
• To set up, pack up, and help all guests use our equipment each day.
• To assist in the organization and hosting of social events, delivering briefings and interacting with guests at all times.
• Experience or working knowledge of Kayaking and Snorkeling.
• Manage staff reviews, appraisals and any disciplinary or grievance matters.
• Ensure all new staff follow an induction programme and are mentored, and trained.
• Ensure all watersports staff are trained, motivated, appraised and developed positively and effectively.
• Calm friendly demeanour
• Professional, safety conscious
• Monitor and control department costs.

Qualifications and Experience:

·        Academic qualification or certification in Hospitality Management, Tourism, or similar

·        Possess 3+ years of Leadership experience in a similar role in a 4/5-star resort

·        Certified PADI/NAUI Instructor

·        CPR and First Aid certified

·        Boat Driver License

·        ASA 101 &103

·        Swim Instructor

·        Pool Plant Operator

TCM Practitioner

Department: Health & Wellbeing

Reports To: Wellness Experience Leader & Senior Practitioner

Responsibility Level: Practitioner

RESORT PURPOSE

To change people’s lives, one person at a time.

The TCM Practitioner serves as an ambassador for BodyHoliday and Saint Lucia, embodying the resort’s core values of Integrity, Respect, Humanity and Excellence while delivering exceptional, authentic and transformative wellness experiences.

JOB PURPOSE

The TCM Practitioner is responsible for delivering and developing high-quality Traditional Chinese Medicine (TCM) experiences for BodyHoliday guests. The role provides specialist consultations and treatments in TCM, Acupuncture and Acupressure, while contributing to complementary holistic wellness programming, educational experiences, retreats and resort activities.

The Practitioner works collaboratively with the wider Health & Wellbeing team to understand individual guest wellness goals, provide appropriate recommendations and cross-referrals, enhance the overall guest journey and contribute to departmental revenue and guest retention.

The successful candidate will possess a recognized specialist qualification in Traditional Chinese Medicine, with substantial professional training and experience in TCM. Qualifications such as Doctor of Acupuncture and Chinese Herbal Medicine (DACM/DAcCHM), Doctor of Traditional Chinese Medicine (DTCM), or an equivalent internationally recognized TCM qualification are required.

Guest Care is everyone’s responsibility. We do not view any task as “not my job.” We treat every guest and colleague with dignity, respect and genuine care, working together to create exceptional experiences.

KEY DUTIES & RESPONSIBILITIES

Traditional Chinese Medicine & Wellness Services

• Deliver professional Traditional Chinese Medicine consultations and treatments, including Acupuncture and Acupressure, within the practitioner’s professional scope of practice.
• Design, host and present TCM and complementary holistic wellness sessions, workshops and experiences.
• Deliver paid one-on-one TCM consultations and treatments as part of the resort’s wellness programmes, journeys and retreats.
• Assess guest wellness needs and provide appropriate recommendations consistent with professional standards and scope of practice.
• Cross-refer guests to appropriate wellness, fitness, spa and other resort experiences to support their individual wellbeing goals.
• Provide complimentary TCM and holistic wellness sessions for approved sales and marketing initiatives, promotional activities and guest recovery.
• Deliver educational talks, demonstrations and awareness sessions on TCM, Acupuncture, Acupressure and complementary wellness practices for guests, marketing purposes and team member induction.
• Facilitate regular holistic wellness awareness workshops.
• Maintain current knowledge of TCM developments, wellness trends and industry best practices.

Guest Experience & Care

• Build genuine and professional relationships with guests and colleagues, creating personalized and memorable wellness experiences.
• Identify opportunities to enhance the guest journey through appropriate wellness recommendations and cross-referrals.
• Respond to guest questions, concerns and feedback promptly and professionally.
• Collaborate with fellow practitioners, Wellness Experience Leaders and other resort departments to ensure seamless guest care.
• Participate in weekly practitioner meetings and other departmental meetings as required.
• Contribute to the continuous improvement of TCM services, programmes and guest experiences.

Business Development & Revenue

• Conduct educational sessions and personal consultations that create awareness of TCM and encourage bookings of paid one-on-one experiences.
• Proactively support the achievement of individual and departmental revenue targets.
• Liaise with Pre-Arrival Concierge Services, Activities Ambassadors and other relevant departments to maximize awareness, scheduling and booking of TCM experiences.
• Develop and facilitate innovative TCM and holistic wellness activities, programmes, retreats and concepts.
• Identify opportunities to increase guest participation, repeat bookings and engagement with wellness services.
• Support sales and marketing initiatives through demonstrations, promotional experiences, guest engagement and wellness education.

Team Development & Knowledge Sharing

• Share specialist TCM knowledge and expertise with fellow practitioners and relevant team members.
• Contribute to team member induction and brand education through presentations, demonstrations and practical learning experiences.
• Support the maintenance of high professional standards across TCM and complementary wellness services.
• Identify relevant training and development opportunities and remain current with developments within the TCM and wellness industry.

Facilities, Safety & Administration

• Maintain a clean, safe, professional and welcoming treatment and wellness environment.
• Ensure equipment, treatment areas and supplies are properly maintained and available for service delivery.
• Monitor stock levels and communicate replenishment, maintenance or repair requirements promptly.
• Complete all required administrative documentation accurately and on time, including schedules, treatment records, incident reports and other departmental documentation.
• Comply with all resort policies, health and safety requirements, professional standards and applicable regulations.
• Maintain all required professional certifications, licenses and continuing education.

Resort & Wellness Ambassador

• Represent BodyHoliday as a knowledgeable and passionate Holistic Wellness Ambassador.
• Participate in approved public relations, community social responsibility, promotional and resort events.
• Support Leader’s Cocktail Parties and other guest engagement opportunities as required.
• Demonstrate the BodyHoliday philosophy of nourishing the mind, body and spirit through every guest interaction.
• Contribute to the resort’s reputation as a leading global wellness destination.

MINIMUM CORE QUALIFICATIONS

• Recognized specialist qualification in Traditional Chinese Medicine, such as:
• Doctor of Acupuncture and Chinese Herbal Medicine (DACM/DAcCHM);
• Doctor of Traditional Chinese Medicine (DTCM); or
• An equivalent internationally recognized TCM qualification.
• Minimum 5 years of professional TCM practice experience, preferably within a luxury resort, wellness centre, spa, clinic or other high-touch wellness environment.
• Demonstrated professional expertise in Traditional Chinese Medicine and Acupuncture, with strong Acupressure knowledge and Chinese Herbal Medicine experience considered an asset.
• Strong preference for candidates with formal TCM training and/or professional practice experience in the People’s Republic of China or another established TCM training environment.
• Ability to confidently deliver at least 2–3 complementary wellness modalities, such as Acupressure, Naturopathy, Yoga, Nutrition or other recognized holistic practices.
• Current First Aid/CPR certification.
• Excellent communication, interpersonal, presentation and guest engagement skills.
• Strong commercial awareness with the ability to confidently promote and convert wellness experiences.
• Warm, professional and culturally sensitive approach to guest care.
• Ability to work effectively within a multidisciplinary wellness team.
• Flexibility to work weekends, public holidays and varied shifts according to business requirements.

PREFERRED ATTRIBUTES

• Experience within a luxury or internationally recognized wellness environment.
• Experience developing or facilitating wellness retreats, programmes, workshops or educational experiences.
• Experience delivering TCM educational presentations or guest-facing wellness talks.
• Strong knowledge of current global wellness trends and emerging TCM practices.
• Mandarin and English language proficiency would be an asset.
• Experience working with an international clientele in a luxury hospitality or wellness environment.

IMPORTANT NOTE

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. BodyHoliday continually seeks new ways to improve the organization, its guests and its team members. Management reserves the right to revise the role or require other or different tasks to be performed as business circumstances change.

Role tasks are not intended to and do not create employment contracts. The organization maintains its status as an at-will employer. Team Members may be terminated for any reason not prohibited by law.

• Minimum Core Requirements/Qualifications:

• Certification from a recognized wine education program (e.g., Court of Master Sommeliers, WSET) is highly desirable.

• Associate or bachelor’s degree in hospitality, culinary arts, or a related field is beneficial but not always required.

• 3+ Years of experience in a sommelier or wine-related role, preferably within a hotel or high-end restaurant setting.

• In-depth knowledge of wine regions, varietals, production methods, and tasting notes.

• Excellent Beverage and Wine standards knowledge

• Strong interpersonal and communication skills for interacting with guests and training staff.

• Excellent Leadership skills in leading multi discipline teams

• Proven Business Acumen, Sales - Budgeting - Forecasting

• Required to work during weekends based on business requirements

• Caribbean Region experience a plus

We are seeking an experienced Senior Sous Chef to oversee the day-to-day operations of our kitchen. In this leadership role, you will supervise culinary staff, ensure food quality and presentation standards are consistently met, and assist with menu planning. You’ll manage inventory, enforce food safety protocols, and serve as the primary deputy to the Executive Sous Chef, stepping into leadership responsibilities in their absence. This role demands strong organizational skills, creativity, and a passion for delivering exceptional dining experiences.

Key Responsibilities:

• Supervise and mentor kitchen staff, fostering a collaborative team environment.
• Maintain high standards of food quality, presentation, and consistency.
• Assist with menu development, including seasonal and special event offerings.
• Manage inventory, order supplies, and control food costs.
• Enforce food safety, hygiene, and sanitation standards.
• Lead kitchen operations in the absence of the Executive Sous Chef.

Qualifications:

• Proven experience as a Sous Chef or Senior Sous Chef in a high-volume kitchen.
• Strong leadership and team management skills.
• Excellent knowledge of culinary techniques and food safety standards.
• Ability to thrive in a fast-paced environment.
• Culinary degree or relevant certification is a plus.

We’re looking for a detail-oriented and results-driven Projects Officer to support the planning, coordination, and execution of key projects across our operations. This role is perfect for someone who thrives in a fast-paced environment and enjoys bringing structure and efficiency to dynamic initiatives.

Key Responsibilities:

• Assist in planning and implementing projects from start to finish
• Track project timelines, budgets, and deliverables
• Collaborate with cross-functional teams to ensure alignment and progress
• Prepare reports, presentations, and updates for stakeholders
• Identify risks and support problem-solving efforts

Requirements:

• Bachelor’s degree in Business, Management, or a related field
• 1–3 years of project coordination or administrative experience
• Strong organizational and communication skills
• Proficient in MS Office and project management tools
• Ability to multitask and meet deadlines

Key Duties & Responsibilities:

Please note that this is not a complete list of duties. StolenTime Saint Lucia always find new ways to improve the organization, their guests, and their team members.

·        Smile and greet every guest you meet

·        Always present a professional image on duty and maintain an exceptional standard of guest service.

·        Greeting guests and responding to queries.

·        Prepare work assignments for next days Room Attendant

·        Prepare housekeeping report

·        Prepare linen report for laundry

·        Prepare maid stores

·        Prepare folders, laundry bags

·        Complete checking of late departure rooms and courtesy rooms

·        Supervise blocks and all public areas

·        Supervise night maids turn down service and office cleaners

·        Supervise room amenities, flowers, Champagne, etc.

·        Ensure that guest laundry is brought to the rooms on time

·        Check turn-down service

·        Man office phone and messages.

. Prepare schedules and payroll files

Required Qualities, Experience and Education include:

• High School Diploma or other equivalent educational qualifications

·        Previous guest service and/or adminsitrative experience.

·        Experience using industrial cleaning equipment and products.

·        Flexible working hours.

·        Ability to work with little or no supervision while meeting high- performance standards.

·        Physical mobility and stamina.

·        Ability to follow instructions.

·        Professional and polite.

Role / Task / Design

Job Title: Duty Manager Team: Administration Reports to: General Manager Responsibility Level: Leadership Resort Purpose: To change people’s lives one person at a time.

The Resort Duty Manager will act as a good ambassador for the BodyHoliday Resort and St. Lucia and will embrace the company’s core values:

•I - Individuality

•R - RESPECT

•I - Integrity

•E - Excellence

MISSION

“To develop Body Holiday as the leading wellbeing experience in the wellness market, while reinforcing authentic destination experiences in a resort setting of surpassed service excellence.”

Role (Purpose)

The Duty Manager is the General Manager's representative during assigned shifts and is responsible for leading daily resort operations, ensuring exceptional guest experiences, coordinating departments, maintaining brand standards, resolving guest concerns, managing emergencies, and supporting operational excellence across the resort.

Business Acumen

The Duty Manager is responsible for making sound operational and commercial decisions that support the achievement of the resort's strategic objectives while protecting the exceptional BodyHoliday guest experience. The incumbent is expected to understand the operational drivers of profitability, productivity, guest satisfaction, and team engagement, and use this knowledge to influence daily decision-making.

Key Duties & Responsibilities

•Demonstrate a strong understanding of daily occupancy, arrivals, departures, room inventory, and operational forecasts to ensure resources are deployed efficiently across the resort.

• Balance exceptional guest service with responsible business decision-making by exercising sound judgment when authorizing service recovery gestures, goodwill amenities, room moves, upgrades, and operational exceptions within approved authority levels.

• Collaborate with Circle Leaders and Heads of Teams to maximize operational efficiency while maintaining luxury service standards and achieving departmental objectives.

• Monitor labour deployment throughout each shift, ensuring staffing levels remain aligned with occupancy, business demands, and approved productivity targets.

• Identify operational inefficiencies, service gaps, and process improvement opportunities through regular property inspections, guest interactions, and analysis of operational performance.

• Support revenue optimization by ensuring maximum room availability, minimizing out-of-order rooms, reducing service failures, and protecting the overall guest experience.

• Promote revenue-generating opportunities by encouraging participation in resort experiences, premium dining options, wellness programmes, retail offerings, and special events while maintaining a personalized guest approach.

• Review guest feedback from internal surveys, online review platforms, and direct interactions to identify trends, recommend corrective actions, and improve service delivery.

• Monitor departmental performance during each shift and proactively address operational issues before they negatively impact guest satisfaction or business performance.

• Maintain awareness of daily financial performance indicators including occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), food and beverage activity, and significant operational expenses.

• Exercise financial accountability by safeguarding resort assets, ensuring appropriate authorization of guest credits, cash disbursements, complimentary services, and operational purchases in accordance with company policy.

• Ensure all incidents resulting in financial exposure, guest compensation, insurance claims, or operational disruption are accurately documented and communicated to Senior Leadership.

• Prepare comprehensive Manager on Duty reports highlighting key operational achievements, guest recovery actions, incidents, maintenance concerns, staffing challenges, revenue opportunities, and recommendations for continuous improvement.

• Participate in operational meetings and leadership forums by providing meaningful insights, operational statistics, and recommendations that contribute to informed business decisions.

• Support resort initiatives focused on sustainability, cost management, operational excellence, and continuous improvement while maintaining the BodyHoliday brand promise.

Success Measures

• Performance in this area will be measured through:

o Achievement of guest satisfaction and review targets.

o Effective labour productivity management.

o Quality and timeliness of Manager on Duty reports.

o Reduction in guest complaints through proactive leadership.

o Effective service recovery with appropriate financial stewardship.

o Compliance with operational policies and financial controls.

o Successful execution of daily resort operations.

o Contribution to continuous improvement initiatives.

o Positive collaboration with department leaders.

o Protection of the BodyHoliday brand, reputation, and profitability.

Minimum Qualifications

•Degree or diploma in Hospitality Management or related field.

•Minimum 3–5 years' leadership experience in luxury hospitality.

•Strong guest service, conflict resolution, and communication skills.

•Ability to work rotating shifts, weekends, and holidays.

•Knowledge of hotel PMS and Microsoft Office.

                                             Role/ Task /Design   

Job Title:                               Regional Revenue Manager

Team:                                    SunSwept Resorts Revenue & Yield

Reports to:                            Corporate Director of Revenue & Yield

Responsibility level:             Senior Management Level

The Revenue Manager will act as good ambassador for SunSwept Resorts and St. Lucia and will embrace the company’s core values:

·        HONESTY

·        INTEGRITY

·        RESPECT

·        EXCELLENCE

ROLE (PURPOSE)

At SunSwept Resorts, revenue management extends beyond maximizing room revenue—it is about optimizing the overall commercial performance of two internationally recognized luxury wellness resorts while preserving the integrity of the guest experience and brand promise.

The Regional Revenue Manager is responsible for executing revenue optimization strategies that maximize total resort profitability through intelligent pricing, inventory management, demand forecasting, distribution optimization, and commercial analytics. The role supports the achievement of strategic financial objectives by ensuring the right guest is secured at the right time, through the right channel, at the right value, while maintaining the exceptional standards expected of the BodyHoliday and StolenTime brands.

Working in close partnership with the Corporate Director of Revenue , the Regional Revenue Manager provides analytical insight that supports commercial decision-making across Revenue, Sales, Marketing, Reservations, Finance, and Resort Operations. Through data-driven recommendations, market intelligence, and continuous performance evaluation, the incumbent contributes to sustainable revenue growth, strengthens market positioning, enhances forecasting accuracy, and supports the delivery of exceptional wellness hospitality experiences.

The Regional Revenue Manager is a trusted commercial partner who balances financial performance with guest value, ensuring that every pricing and inventory decision reinforces the luxury positioning, guest satisfaction, and long-term commercial success of SunSwept Resorts.

TASK

The Regional Revenue Manager is accountable for the day-to-day execution of revenue management strategies that optimize occupancy, Average Daily Rate (ADR), RevPAR, Total Revenue per Available Room (TRevPAR), length of stay, guest mix, and overall resort profitability across BodyHoliday and StolenTime.

The role manages pricing, inventory controls, forecasting, distribution channels, and revenue systems while continuously evaluating market trends, booking pace, competitor activity, and guest demand to identify opportunities that enhance commercial performance. Through timely reporting, financial analysis, and strategic recommendations, the Regional Revenue Manager supports informed business decisions that protect rate integrity, maximize profitability, and strengthen the competitive position of the resorts within the global luxury wellness hospitality market.

As a commercial leader, the incumbent partners closely with Sales, Marketing, Reservations, Finance, Front Office, Spa, Wellness, and Resort Operations to ensure commercial initiatives are executed effectively and aligned with each resort's unique positioning. The Revenue Manager champions a culture of analytical excellence, continuous improvement, innovation, and collaboration while ensuring compliance with corporate governance, revenue controls, information security, and operational standards.

Success in this role is measured not only by financial performance but by the ability to optimize revenue in a manner that enhances the guest journey, protects the exclusivity of the brands, supports sustainable business growth, and reinforces SunSwept Resorts' reputation as a global leader in luxury wellness hospitality.

JOB DESIGN

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. SunSwept Resorts will always find new ways to improve the offerings for their guests and team members:

Technical Expertise

Revenue Management & Commercial Optimization

·        Execute pricing, inventory, demand and restriction strategies in accordance with the resorts' commercial objectives.

·        Optimize occupancy, ADR, RevPAR and overall revenue performance through effective revenue management practices.

·        Continuously monitor booking pace, pickup, cancellations, market demand, competitor pricing and displacement analysis.

·        Manage room inventory across all distribution channels and market segments to maximize profitability.

·        Recommend tactical pricing actions based on market conditions, demand fluctuations and competitor activity.

·        Ensure rate parity and pricing consistency across all online and offline distribution channels.

·        Monitor shoulder periods and compression dates to identify opportunities for revenue enhancement.

·        Support strategic initiatives that improve total revenue generation including rooms, packages and ancillary revenue opportunities.

Forecasting, Analytics & Business Intelligence

·        Prepare accurate daily, weekly, monthly and annual forecasts using historical trends, market intelligence and booking patterns.

·        Analyse booking pace, pickup trends, source markets, segmentation, cancellations and production by channel.

·        Identify revenue opportunities, commercial risks and performance variances against budget, forecast and prior year.

·        Produce meaningful dashboards and executive reporting that facilitate informed commercial decisions.

·        Provide recommendations supported by quantitative analysis and sound commercial judgement.

·        Maintain forecast accuracy through continuous monitoring and refinement.

Distribution Systems & Reporting

·        Maintain pricing, inventory, packages and restrictions across PMS, CRS, Booking Engine, Channel Manager and OTA platforms.

·        Ensure accuracy of inventory allocations, allotments, stop-sell controls and availability.

·        Monitor system connectivity and proactively resolve pricing discrepancies and distribution issues.

·        Work collaboratively with Reservations, IT partners and third-party providers to ensure optimal system performance.

·        Support implementation of new revenue management technologies and process improvements.

·        Maintain the integrity of revenue systems through regular audits and validation exercises.

·        Produce accurate and timely daily revenue reports, occupancy reports, pickup reports and market intelligence.

·        Maintain revenue dashboards and departmental performance metrics.

·        Monitor key performance indicators including:

o   Occupancy

o   ADR

o   RevPAR

o   Forecast Accuracy

o   Market Share

o   Bednights

o   Distribution Effectiveness

o   Revenue Performance vs Budget

·        Ensure reporting deadlines are consistently achieved.

·        Maintain accurate documentation supporting commercial decisions and audit requirements.

Leadership Expertise

·       Serve as a role model in demonstrating company Core values as clearly explained in the resort induction/orientation program

·       Adhere to, monitor and ensure the ongoing compliance with Standard Operating Procedures, Team Member Handbook and other company guidelines.

·       Utilize interpersonal and communication skills to lead, influence, and encourage others; encourages and builds mutual trust, respect, and cooperation among team members;

·       Demonstrate ownership and accountability for commercial performance.

·       Influence stakeholders through data-driven recommendations.

·       Foster collaboration across departments to achieve shared business objectives.

·       Build credibility through professionalism, integrity and technical competence.

·       Coach and support colleagues in revenue management best practices.

·       Promote a culture of continuous improvement and innovation.

·       Exercise sound judgement while balancing commercial opportunity with operational capability.

·       Develop and maintain excellent working relationships and effective communication with resort General Managers, resort Heads of Teams, Circle Leaders as well as the Corporate office team.

·       Brings issues to the attention of senior leadership and/or Human Resources, as necessary.

Business Acumen

·       Demonstrate a thorough understanding of Market benchmarking tools including STR and similar.

·       Understand the relationship between pricing, occupancy, profitability and guest demand.

·       Monitor economic, tourism and market trends impacting the hospitality industry.

·       Evaluate competitive positioning and recommend strategic responses.

·       Support annual budgeting and financial forecasting processes.

·       Identify opportunities to improve market share and profitability.

·       Understand the commercial impact of distribution costs, channel mix and acquisition expenses.

·       Contribute to long-term revenue strategy and business planning initiatives.

Compliance, Health & Safety 

·       Ensure full compliance with SunSwept Resorts policies and procedures.

·       Adhere to revenue governance standards, pricing controls and financial authorization limits.

·       Maintain confidentiality of commercial information, financial data and proprietary business intelligence.

·       Comply with internal audit requirements and revenue control procedures.

·       Support data privacy requirements and secure handling of sensitive commercial information.

·       Adhere to Occupational Health & Safety policies and emergency procedures.

·       Participate in mandatory training programmes.

·       Demonstrate ethical business practices consistent with the Company's Code of Conduct.

·       Promote a safe and compliant working environment by adhering to occupational health and safety policies, reporting potential risks or incidents, and participating in all mandatory health, safety, security, and compliance training.

SunSwept Resort Minimum Core Qualifications:

·        Bachelor's Degree in Hospitality Management, Business Administration, Finance, Economics, Tourism Management or a related discipline.

·        Professional certification in Revenue Management (preferred).

·        Minimum three (3) years' experience in Revenue Management within a luxury hospitality or resort environment.

·        Experience within a multi-property operation or luxury wellness hospitality environment is considered an asset.

·        Demonstrated ability to lead, coach, and develop high-performing teams while fostering a culture of accountability and service excellence.

·        Experience managing revenue systems, pricing strategies and forecasting.

·        Demonstrated experience working with PMS, CRS and Channel Management systems, Booking Engine Administration, Online Travel Agency OTA).

·        Experience interpreting commercial data and presenting recommendations to senior leaders.

·        Strong understanding of hotel revenue management principles.

·        Advanced Microsoft Excel proficiency.

·        Excellent analytical and numerical capability.

·        Strong commercial judgement and business acumen.

·        Excellent written, verbal and presentation skills.

·        Exceptional organizational and time management skills.

·        Ability to manage multiple priorities in a dynamic environment.

·        Strong interpersonal skills with the ability to influence cross-functional teams.

                                             Role/ Task /Design   

Job Title:                               Reservations Leader

Team:                                    SunSwept Resorts Revenue & Reservations Team

Reports to:                            Corporate Director of Revenue & Yield

Responsibility level:             Leadership Level

The Reservations Leader will act as good ambassador for SunSwept Resorts and St. Lucia and will embrace the company’s core values:

·        INDIVIDUALITY

·        RESPECT

·        INTEGRITY

·        EXCELLENCE

ROLE (PURPOSE)

The Reservations Leader will be responsible to lead and oversee the Reservations Department, ensuring accurate inventory management, revenue optimization, efficient reservation processing, and exceptional service delivery. The Reservations Leader is responsible for driving booking conversion, maintaining distribution channel integrity, and ensuring departmental performance aligns with the resort's revenue and guest satisfaction objectives.

TASK

The Reservations Leader is responsible for leading the reservations function for BodyHoliday and StolenTime by ensuring the efficient management of all reservation activities, maximizing revenue opportunities, and delivering an exceptional pre-arrival guest experience. The role oversees the day-to-day operations of the Reservations Team, ensuring accuracy, responsiveness, and adherence to brand standards while supporting the Company's commercial objectives.

Working collaboratively with Revenue Leadership, Sales, Marketing, Front Office, and other operational departments, the Reservations Leader optimizes occupancy, room inventory, and rate integrity through effective forecasting, inventory management, and strategic selling practices. The role is accountable for developing a high-performing reservations team through coaching, performance management, training, and continuous improvement initiatives.

The Reservations Leader champions a culture of service excellence, operational efficiency, and guest-centric decision-making by leveraging technology, data analytics, and industry best practices to enhance productivity, improve conversion rates, and contribute to the overall success and profitability of SunSwept Resorts.

JOB DESIGN

KEY DUTIES AND RESPONSIBLITES:

Please note that this is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. SunSwept Resorts will always find new ways to improve the offerings for their guests and team members:

Technical Expertise

Revenue & Inventory Management

·        Execute the revenue management strategies established by the Corporate Director of Revenue through the effective management of room inventory, reservation controls, and rate availability.

·        Monitor occupancy levels, booking pace, reservation trends, and demand patterns, providing timely operational insights and recommendations to support revenue optimization.

·        Ensure the accurate implementation and integrity of all approved rates, packages, promotions, restrictions, and inventory controls across all distribution channels.

·        Collaborate closely with the Corporate Revenue, Sales, and Marketing teams to support commercial initiatives, promotional campaigns, and occupancy objectives.

·        Proactively identify reservation trends, booking behaviors, and guest demand patterns, escalating opportunities and potential risks to the Corporate Director of Revenue.

·        Support the preparation of operational reports and reservation analytics to assist with forecasting, budgeting, and commercial decision-making.

Reservations operations

·        Lead and inspire the Reservations Team to consistently deliver an exceptional luxury guest booking experience while achieving departmental service, quality, and productivity standards.

·        Ensure the seamless management of FIT, direct, wholesale, travel trade, and group reservations for both BodyHoliday and StolenTime.

·        Maintain the highest standards of reservation accuracy, service excellence, and procedural compliance to deliver an exceptional pre-arrival guest experience.

·        Monitor key performance indicators including response times, conversion rates, reservation quality, and guest service standards, implementing continuous improvement initiatives where required.

·        Ensure all reservation confirmations, modifications, special requests, and cancellations are processed accurately, professionally, and within established service standards.

·        Effectively manage waitlists, inventory allocation, overbooking scenarios, and room availability to optimize occupancy while maintaining the guest experience.

Reservations Systems & Distribution

·        Ensure all approved rates, inventory allocations, packages, promotions, and allotments are accurately configured and maintained across all reservation and distribution platforms in accordance with revenue directives.

·        Maintain the integrity and optimal performance of all reservations technology platforms, including the Central Reservation System (CRS), Property Management System (PMS), Channel Manager, and third-party distribution channels.

·        Conduct regular audits to ensure the accuracy, consistency, and integrity of reservation data across all systems, safeguarding revenue opportunities and supporting informed business reporting.

·        Foster productive relationships with distribution partners, system vendors, and technology providers to ensure seamless connectivity and operational efficiency.

Leadership Expertise

·       Serve as a role model in demonstrating company Core values as clearly explained in the resort induction/orientation program

·       ·       ·       ·       ·       ·       Adhere to, monitor and ensure the ongoing compliance with Standard Operating Procedures, Team Member Handbook and other company guidelines.

·       Utilize interpersonal and communication skills to lead, influence, and encourage others; encourages and builds mutual trust, respect, and cooperation among team members;

·       Hold daily briefings to ensure direct and regular communications of guests needs and daily duties and responsibilities are understood and participate in similar briefings within the resort.

·       Ensure PHASE appraisals are collaboratively facilitated to ensure team members’ performance is consistent with expected service delivery standards and achieve identified team objectives.

·       Responsible for achieving a high performing team of employees which do not fall below the appraisal ranking of Contributor. This involves:

o   instructing and supporting line team members, supervisor and leaders in their duties, consistently develop their skills by taking an active interest in their welfare and development, while seeking to exceed guest expectations;

o   carrying out ongoing skills analysis and invest in training to ensure the highest level of guest service standards are being upheld and make recommendations for the further development needs of the team;

o   offering in-the-moment coaching, mentoring and counselling to maintain effective team/guest relations and high standards of service delivery as per the Standards of Operation manual;

·       Maintains the productivity level of team members by the management of Team performance using the appraisal system and the use of Improvement and Development plans;

·       Recognise and reward team members for good work within the parameters of company policy.

·       Effectively and correctly using the Disciplinary process to address under-performance and poor performance.

·       Actively participate in the Talent Acquisition process – recruiting, interviewing and selecting the most suitable team members for the team.

·       facilitate an effective on-boarding programme in where the following procedures are adhered to;

o   new recruits must be trained on SOP within first three months of joining

o   completion of probationary period reviews in a timely fashion supported by the performance feedback highlighted in 30/60/90 day conversations for newly hired team members;

·       Develop and strengthen Reservation teams through coaching, targeted training, and succession planning, fostering a culture of accountability, collaboration, and continuous improvement.

·       Develop and maintain excellent working relationships and effective communication with resort General Managers, resort Heads of Teams, Circle Leaders as well as the Corporate office team.

·       Brings issues to the attention of senior leadership and/or Human Resources, as necessary.

Business Acumen

·       Protect and enhance the long-term value of SunSwept’s physical assets while optimizing cost, efficiency, and ROI.

·       Demonstrate a thorough understanding of the Company's commercial objectives, luxury wellness positioning, and revenue strategies, ensuring all reservation activities support the achievement of business goals.

·       Apply sound commercial judgement when managing reservation inventory, guest requests, and booking opportunities, balancing guest satisfaction with revenue optimization.

·       Monitor reservation performance metrics, booking trends, conversion rates, and market demand, providing operational insights and recommendations to support informed business decisions.

·       Identify opportunities to increase ancillary revenue through the promotion of room upgrades, wellness programmes, spa experiences, dining, and other resort offerings.

·       Ensure the integrity and accuracy of reservation data, recognizing its importance in forecasting, financial reporting, budgeting, and strategic planning.

·       Manage departmental resources efficiently, promoting productivity, operational effectiveness, and cost-conscious decision-making while maintaining exceptional service standards.

·       Promote a culture of accountability, continuous improvement, and commercial awareness within the Reservations Team, encouraging team members to understand how their performance contributes to the overall success of SunSwept Resorts.

Compliance, Health & Safety 

·       Ensure all reservation practices comply with Company policies, applicable legislation, privacy regulations, and established reservation and financial control procedures, maintaining the highest standards of confidentiality and data integrity.

·       Accurately capture, document, and communicate guests' health, wellness, accessibility, dietary, and special accommodation requirements to the appropriate operational departments to support a safe, seamless, and personalized guest experience.

·       Adhere to the Company's emergency response and business continuity procedures, ensuring reservation communications are managed promptly and effectively during service disruptions, natural disasters, or other emergencies.

·       Promote a safe and compliant working environment by adhering to occupational health and safety policies, reporting potential risks or incidents, and participating in all mandatory health, safety, security, and compliance training.

SunSwept Resort Minimum Core Qualifications:

·        Bachelor’s degree in Hospitality Management, business administration, Tourism Management, or a related technical discipline (required).

·        Minimum of five (5) years' experience in Reservations, Front Office, Revenue, or Rooms Division within an upscale or luxury hotel or resort environment.

·        Minimum of three (3) years' experience in a supervisory or management role leading a Reservations or Front Office team.

·        Experience within a multi-property operation or luxury wellness hospitality environment is considered an asset.

·        Demonstrated ability to lead, coach, and develop high-performing teams while fostering a culture of accountability and service excellence.

·        Strong commercial awareness with the ability to balance guest satisfaction and revenue optimization.

·        Strong leadership background with the ability to lead, mentor, and develop senior engineering teams across multiple locations.

·        Strong working knowledge of Property Management Systems (PMS), Central Reservation Systems (CRS), Channel Managers, and Online Distribution Channels.

·        Proficiency in Microsoft Office Suite, particularly Microsoft Excel, with the ability to analyse reservation data and prepare operational reports.

·        Working knowledge of revenue management principles, inventory controls, and luxury hotel reservation practices.

·        Excellent problem-solving, project management, and decision-making skills.

·        Strong communication and stakeholder management abilities, with experience partnering with executive leadership and cross-functional teams.

·        Professional certification in Hospitality Management, Revenue Management, or Reservations Management is an asset.

·        Certification or formal training in leading hospitality systems (e.g., OPERA Cloud/PMS, SynXis, SiteMinder, or similar platforms) is advantageous.

Role Tasks are not intended as and do not create employment contracts. 

EXPERIENCE & QUALIFICATIONS

Education

• Bachelor’s degree in Marketing, Communications or a related field preferred.

• Relevant hospitality, tourism, digital marketing or communications qualification considered.

Experience

• 2–4 years of experience in marketing coordination, digital communications, content creation or a related field.

• Experience in a hotel, resort, tourism, luxury retail, lifestyle, wellness or service-oriented environment

preferred.

• Experience coordinating multiple stakeholders, creative projects or marketing deliverables.

• Experience working with international guests, diverse source markets or hospitality brands is advantageous.

Language

• Excellent spoken and written English required.

• Additional languages relevant to SunSwept Resorts’ key source markets are an advantage.

KEY ACCOUNTABILITIES

1. PROPERTY MARKETING & BRAND EXECUTION

• Support marketing initiatives across SunSwept Resorts, including property signage, event coverage, content

capture and on-site activations.

• Travel between resorts as required to oversee creative projects, photoshoots and content capture, ensuring

brand standards and timelines are met.

• Assist with marketing activations, on-site events, seasonal campaigns, wellness programming, culinary

experiences, weddings, retreats and community initiatives.

• Manage updates to in-resort digital boards, lobby screens and local signage to reflect current promotions and

approved messaging.

• Ensure menus, flyers, information packets, business cards and other printed collateral are current, accurate,

approved and aligned with brand standards.

Ensure marketing materials maintain a consistent tone, visual identity and brand experience across properties

and communication channels.

• Support property teams in implementing approved marketing campaigns and creative playbooks.

2. CONTENT CREATION & ASSET MANAGEMENT

• Capture and edit daily organic photo and short-form video content for social media, newsletters, in-house

collateral and other approved marketing uses.

• Produce organic content that supports social media and ensures all resorts are consistently and appropriately

represented.

• Curate content for reposting, brand engagement, community storytelling and approved partner use.

• Assist in developing content for blogs, newsletters, sales materials, guest communications, fact sheets and

other approved collateral.

• Draft, edit and proofread copy while coordinating required approvals for digital and printed communications.

• Organize, label and upload approved photography, video, logos, copy, presentations, fact sheets and collateral

to shared digital libraries.

• Assist professional photographers and videographers during on-site shoots, including preparing locations,

coordinating talent and capturing behind-the-scenes content.

Follow up with resort operations teams to ensure required content, areas, talent and setups are prepared for

scheduled shoots.

• Ensure promotional offers are accurately represented across the website, booking engine, email, social media, sales

materials, and on-property channels.

• Maintain an organized digital library of approved logos, photography, video, copy, presentations, fact sheets

and collateral.

• Draft, edit, proofread and coordinate approval of copy for: website, email marketing, social media, blogs and

editorial content, guest communications, sales presentations and fact sheets, in-room and on-property

collateral.

3. SOCIAL MEDIA & DIGITAL SUPPORT

• Manage approved organic posting and engagement on LinkedIn and maintain the relevant content calendar

for community updates, team member highlights and partnership features.

• Collaborate with agencies to align content calendars and support cohesive storytelling across social media

platforms.

• Create light design materials such as flyers, menus, event posters and digital screens using approved

templates and brand guidelines.

• Collaborate with agencies to monitor engagement data, campaign performance and relevant marketing

metrics.

• Respond to approved Q&As on TripAdvisor, Google and travel partner websites and respond to direct

messages on Google in accordance with brand and escalation guidelines.

• Monitor comments, direct messages, tags, mentions and user-generated content.

• Escalate guest complaints, service recovery matters, sensitive topics, reputational risks or other issues to the

appropriate leader promptly.

4. INFLUENCER, MEDIA & PARTNERSHIP COORDINATION

• Support influencer and media stays, including logistics, room readiness, itineraries and on-property

coordination.

• Serve as an on-property point of contact for approved influencer and media activity.

• Prepare briefing information and ensure relevant departments understand VIP, media and partner

requirements.

• Assist with press visits, PR activations, award submissions and other approved communications initiatives.

• Provide on-site event coverage and capture and upload approved content for social, PR and media use.

• Maintain professional relationships with agencies, media, influencers and approved marketing partners.

5. EVENTS, PARTNERSHIPS & LOCAL ENGAGEMENT

• Support the promotion and execution of resort events, wellness programming, culinary experiences, weddings,

retreats and community initiatives.

• Coordinate with resort teams to ensure marketing requirements for events and activations are understood and

delivered on time.

• Provide content capture and on-site communications support for approved events and activations.

• Support occasional evening, weekend or public holiday requirements where operationally necessary.

6. COMMUNICATION & CROSS-FUNCTIONAL COORDINATION

• Coordinate closely with the Sales & Marketing Manager and Regional Commercial Director to align campaigns,

brand requirements and creative direction.

• Serve as a key connector between Marketing and on-site resort operations.

• Maintain proactive communication between agencies and property teams to ensure requests, deliverables and

timelines are clearly understood and followed through to completion.

• Coordinate with resort departments to obtain required information, approvals, content and operational

support.

• Identify and escalate delays, risks, inconsistencies or issues that may affect campaign delivery or brand

standards.

• Ensure stakeholders are kept informed of progress, changes and outstanding actions.

7. REPORTING, ADMINISTRATION & CONTINUOUS IMPROVEMENT

• Submit weekly updates to Sales & Marketing for inclusion in monthly reports and marketing dashboards.

• Maintain accurate records of marketing activity, content production, campaigns, activations and outstanding

deliverables.

• Support tracking of campaign results, engagement metrics and relevant marketing performance information.

• Maintain organized digital asset libraries and ensure approved materials can be easily retrieved and reused

across properties.

• Support departmental projects, brand initiatives, system implementations and operational priorities.

• Identify opportunities to improve marketing processes, content quality, efficiency, brand consistency and

cross-property execution.

• Participate in departmental meetings, briefings, training and development activities.

8. TEAMWORK, LEARNING & PROFESSIONAL DEVELOPMENT

• Work collaboratively with the Marketing team and wider resort teams to support consistent delivery of the

SunSwept brand.

• Share knowledge and information that supports effective content creation and brand execution.

• Maintain current knowledge of resort products, experiences, brand standards, campaigns and approved

communication guidelines.

• Seek feedback and continuously develop marketing, communications, content creation and project

coordination capabilities.

• Contribute to a positive, respectful and high-performance team environment.

• Demonstrate flexibility and professionalism when priorities, schedules or operational requirements change.

Role (Purpose)

The Pre-Arrival Concierge serves as the primary Wellness Advisor for every guest from the moment a reservation is confirmed until arrival at BodyHoliday. As the first personal connection with the resort, the role takes ownership of the pre-arrival experience by understanding each guest’s individual wellness aspirations, preferences and expectations, ensuring every journey begins with genuine care, expert guidance and personalized attention.

The role is responsible for transforming confirmed reservations into thoughtfully curated wellness journeys by proactively identifying opportunities to enhance the guest experience through meaningful recommendations that align with each guest’s interests, lifestyle and wellness goals. Every interaction should inspire confidence, build anticipation and demonstrate BodyHoliday’s commitment to personalized wellbeing.

Acting as the owner of the pre-arrival guest journey, the Pre-Arrival Concierge coordinates seamlessly across operational departments to ensure every guest preference, request and itinerary is accurately communicated and executed before arrival. Through initiative, accountability and exceptional follow-through, the role ensures every guest arrives feeling recognized, understood and genuinely cared for.

Leveraging expert knowledge of the resort’s wellness offerings together with Ask SAM and the Property Management System (PMS), the Pre-Arrival Concierge creates personalized experiences that enhance satisfaction, strengthen guest loyalty, and contribute to the commercial success of the resort through authentic, guest-centred recommendations.

Success Measures

Guest Experience

• Pre-arrival contact completed for 100% of arriving guests for whom valid contact information is available.
• Guest profile completion rate of 100%.
• Guest satisfaction score for the pre-arrival experience.
• Repeat guest recognition rate.
• Positive online reviews referencing pre-arrival service.
• Personalized itinerary completion rate.

Ask SAM Performance

• Ask SAM utilization rate.
• Guest profile accuracy.
• Guest preference capture rate.
• Communication documentation accuracy.
• Guest itinerary completion rate.
• Timely follow-up on guest requests.
• Cross-department communication effectiveness.

Revenue Generation

• Upselling revenue.
• Spa pre-booking conversion (Supplementary).
• Activity pre-booking conversion (Supplementary).
• Wellness programme conversion (Supplementary).
• Premium accommodation upgrade conversion.
• Private experience conversion.
• Celebration package conversion.

Operational Excellence

• Response time to guest enquiries.
• Arrival readiness score.
• Department communication effectiveness.
• Guest request completion rate.
• Compliance with BodyHoliday service standards.
• Accuracy of guest information shared across departments.

MINIMUM QUALIFICATIONS

• Diploma or Degree in Hospitality Management, Tourism, Business or related discipline.
• Minimum two (2) years’ experience in roles involving direct guest interaction, guest relationship management or personalized service within hospitality, wellness, tourism, luxury service or other guest-focused environments.

·        One or more certifications in a wellness-related discipline such as Spa Therapy, Massage Therapy, Holistic Therapies, Ayurveda, Nutrition, Health Coaching, Fitness or Physical Coaching, Yoga, Wellness Coaching, or other complementary wellness modalities would be considered a strong asset.

• Prior Wellness resort experience would be an asset.
• Exceptional written and verbal English communication skills.
• Additional languages would be advantageous.
• Excellent organizational and time management skills.
• Outstanding telephone etiquette.

·        Demonstrated professional email etiquette with the ability to compose clear, polished and personalized guest communications.

• Experience using Guest Experience Management and Property Management Systems.
• Experience with Opera, Maestro or similar hospitality platforms would be advantageous.
• Proficiency in Microsoft Office.
• Strong relationship-building, communication and sales skills.
• Passion for wellness, luxury hospitality and personalized guest experiences.

CORE COMPETENCIES

• Emotional Intelligence
• Luxury Service Mindset
• Wellness Knowledge
• Guest Focus
• Personalization
• Attention to Detail
• Communication

·        Consultative Recommendation & Revenue Generation

• Relationship Building
• Organizational Skills
• Problem Solving
• Initiative
• Team Collaboration
• Professionalism
• Adaptability
• Digital & CRM Proficiency
• Commercial Awareness

JOB DESCRIPTION - DIRECTOR OF SALES

StolenTime Resort • Saint Lucia

POSITION

Director of Sales (Sales Circle Leader) - Resort Level

TEAM

StolenTime Executive Team

REPORTS TO

Reports to StolenTime General Manager, with functional alignment to the Regional Commercial Leader

LEADERSHIP LEVEL

Circle Leadership

ABOUT STOLENTIME

StolenTime Resort is a distinctive wellness-led hospitality experience within SunSwept Resorts. The Director of Sales serves as a visible ambassador for StolenTime and SunSwept Resorts, protecting the integrity of the wellness proposition while translating the resort experience into compelling, credible and commercially effective market relationships.

The role is expected to champion the organization’s core values:

• INDIVIDUALITY

• RESPECT

• INTEGRITY

• EXCELLENCE

ABOUT THE ROLE

The Director of Sales (DOS) is responsible for leading the resort’s sales strategy and execution to achieve revenue, market-share, brand-positioning and business-development objectives. The role serves as the resort’s primary commercial representative and connects regional commercial priorities with disciplined resort-level execution.

The DOS leads strategic account management, business development, relationship management and market expansion across priority source markets and segments, including leisure, group, MICE, incentive, retreat, wholesale, consortia, travel advisors and corporate business. The role is highly visible, relationship-driven and customer-facing, requiring strong knowledge of luxury hospitality, wellness travel, bespoke selling and international market dynamics.

The DOS partners closely with Revenue Management, Marketing, Public Relations and Resort Operations to maximize total commercial performance, strengthen the direct relationship with guests and partners, and ensure that the experience delivered consistently matches the promise made in market.

KEY ACCOUNTABILITIES

1. Sales Strategy, Planning & Business Development

• Execute the Regional Commercial Sales Strategy by translating strategic priorities into measurable resort-level sales initiatives that achieve revenue, market-share and business-development objectives.

• Lead the development and execution of annual, quarterly and rolling 90-day sales action plans, with clear priorities, target segments, account strategies, activity measures and expected commercial outcomes.

• Develop and implement targeted sales initiatives that increase market penetration, strengthen brand presence and grow share within priority source markets.

• Build, maintain and optimize a sustainable pipeline of qualified opportunities that supports revenue growth, forecast accuracy, conversion discipline and long-term commercial health.

• Lead proactive and reactive sales activity, including resort tours/site inspections, hosted FAM trips, media visits, client appointments, sales calls, roadshows, trade shows and industry events.

• Drive group, incentive, retreat, MICE and local event business, balancing strategic fit, profitability, operational capacity and brand alignment.

• Respond to RFPs and group inquiries, lead negotiations within delegated authority, and ensure accurate and seamless handover of confirmed business to Operations.

2. Strategic Account Management & Partnerships

• Cultivate, retain and grow strategic relationships with preferred tour operators, travel advisors, consortia, corporate accounts and other high-value commercial partners in collaboration with the Regional Commercial Leader.

• Build and maintain senior-level relationships with decision-makers, meeting planners, luxury travel networks, destination partners and relevant industry organizations.

• Negotiate and manage preferred commercial agreements within delegated authority, ensuring alignment with revenue objectives, brand standards, commercial strategy and long-term relationship value.

• Conduct regular business reviews with key production partners, translating account performance into actions for retention, growth, recovery or reallocation of resources.

• Identify and activate strategic partnerships that strengthen brand visibility, deepen market access and create qualified demand.

• Represent StolenTime with credibility and consistency at client events, trade shows, roadshows, familiarization trips and other industry forums.

3. Revenue Growth, Commercial Performance & Forecasting

• Own delivery of annual room-revenue and market-share objectives, working collaboratively across the commercial and resort leadership teams.

• Increase the proportion of reservations generated through profitable direct channels, including resort website, telephone, email and walk-in demand, while maintaining a balanced and strategic distribution mix.

• Drive ADR growth by proactively managing strategic accounts, segment mix and opportunities to strengthen rate and revenue potential.

• Partner with Revenue Management to optimize business mix, account deployment, group strategy, inventory considerations, pricing recommendations and distribution choices.

• Identify opportunities to grow ancillary revenue through wellness programs, experiences and special events.

• Monitor booking pace, conversion ratios, pipeline health and account productivity; translate performance data into clear corrective and growth actions.

• Own the development of accurate sales forecasts, pipeline reports and commercial outlooks, providing reliable insights to guide leadership decisions.

• Manage sales expenses within approved budgets and ensure resources are allocated to the markets, accounts and activities with the greatest commercial potential.

• Lead monthly business reviews and communicate concise recommendations, risks, opportunities and actions for future performance.

• Provide ongoing market intelligence, competitor insights and customer feedback to inform pricing, promotions, product development, service enhancements and resource allocation.

4. Commercial Leadership, Cross-Functional Alignment & Guest Advocacy

• Act as a trusted commercial advisor to the General Manager and Resort Executive Team, bringing forward market intelligence, customer insight, commercial risks and growth opportunities.

• Foster seamless collaboration across Sales, Marketing, Public Relations, Revenue Management and Resort Operations so that the resort operates as one integrated commercial engine.

• Act as guardian of the StolenTime wellness brand, ensuring sales narratives, proposals, partnerships and guest promises are authentic, distinctive, accurate and deliverable.

• Ensure all sales messaging accurately reflects the resort’s wellness positioning and experience proposition.

• Collaborate with Operations to ensure the delivered guest experience consistently fulfills the commercial promise made to customers and partners.

• Provide guest, advisor and partner feedback to influence product innovation, service enhancements and sales tools.

• Participate in regular sales meetings, performance reviews, strategy meetings and executive discussions, maintaining clear communication and follow-through.

5. People Leadership, Performance & Talent

• Model and uphold SunSwept Resorts’ Core Values and create a high-performance culture based on accountability, trust, collaboration, respect and continuous improvement.

• Provide direct leadership, in collaboration with the Regional Commercial Leader, to Business Development Managers supporting the StolenTime commercial agenda, including U.S. and European market activity as applicable.

• Provide leadership oversight and support to the Special Experiences function and to the shared-services Marketing team, including the Marketing Manager, Marketing Coordinator and Graphic Designer, where the structure provides dotted-line support to the resort.

• Clearly communicate priorities, targets, standards, roles and expectations, and ensure work is executed in alignment with approved role/task/design requirements and departmental standards.

• Build sales capability through coaching, mentoring, skills analysis, development plans, structured feedback and exposure to strategic opportunities.

• Ensure PHASE appraisals are completed effectively and on time, with performance objectives and feedback aligned to expected service delivery and team objectives.

• Maintain a high-performing team in which employees meet or exceed the Contributor performance standard, using the appraisal system and Improvement and Development Plans where required.

• Provide timely in-the-moment coaching, mentoring and counselling to maintain effective team and guest relationships and high standards of service delivery.

• Recognize and reward outstanding performance in accordance with company policy and recognition frameworks.

• Administer the SunSwept Resorts disciplinary process fairly and consistently when addressing under-performance or policy violations.

• Actively participate in Talent Acquisition by recruiting, interviewing and selecting high-quality candidates.

• Facilitate effective onboarding: SOP training within the first three months, timely probation reviews, and structured 30/60/90-day performance conversations.

• Partner with the Corporate Learning & Development Leader to deliver required development and training initiatives and strengthen capability across the sales function.

• Support succession planning and future-leader development within the luxury sales organization.

6. Governance, Standards & Operational Discipline

• Adhere to, monitor and reinforce Standard Operating Procedures, the Team Member Handbook and all applicable SunSwept Resorts policies, controls and guidelines.

• Use sales and commercial systems consistently and accurately to maintain reliable account, activity, pipeline, forecasting and performance information.

• Apply sound financial and business judgment, maintaining high standards of ethical conduct, confidentiality and discretion.

• Ensure commercially booked business is accurately documented and handed over so that delivery requirements, contract commitments and guest expectations are clear to Operations.

KEY PERFORMANCE INDICATORS

KPI AREA

MEASURES / INDICATORS

LEADERSHIP LENS

Revenue & Market Share

Room revenue vs budget/target; market share; ADR growth; business mix; contribution from priority markets/segments.

Delivers profitable, sustainable growth.

Pipeline & Conversion

Qualified pipeline value; booking pace; RFP response; conversion ratio; account productivity.

Creates disciplined commercial execution.

Direct & Channel Performance

Direct booking contribution; channel mix; strategic partner production; distribution effectiveness.

Improves profitability and customer ownership.

Group / MICE / Events

Group and incentive production; retreat/MICE/local event business; quality and profitability of confirmed business.

Grows the right business, not simply more business.

Forecasting & Business Insight

Forecast accuracy; quality of monthly reviews; market intelligence; speed and effectiveness of corrective actions.

Turns data into decisions.

Account & Partnership Health

Key-account retention, production growth, business reviews, partner engagement and new strategic relationships.

Builds durable demand.

Guest / Brand Alignment

Guest and partner feedback; fulfillment of sales promise; wellness positioning consistency.

Protects brand credibility.

People & Culture

PHASE completion; team performance; capability building; turnover/retention; training completion; succession readiness.

Builds a sustainable high-performing team.

Commercial Discipline

Sales expense vs budget; CRM/data integrity; SOP compliance; contract/handover quality.

Protects control, efficiency and execution quality.

LEADERSHIP EXPECTATIONS

As a member of the StolenTime Executive Team, the Director of Sales is expected to lead beyond the Sales function. Success requires visible ownership of resort performance, strong partnership with the General Manager and Regional Commercial Leader, and consistent contribution to the wider guest, people and financial agenda.

• Lead by example in integrity, professionalism, commercial discipline, guest focus and respect.

• Provide clear priorities and remove obstacles so teams can execute with speed and confidence.

• Use facts, market intelligence and balanced judgment to make decisions and recommendations.

• Create psychological safety for constructive challenge while maintaining high standards and accountability.

• Develop people deliberately through coaching, feedback, stretch opportunities and succession planning.

• Communicate consistently and transparently across Sales and the wider resort leadership team.

• Champion continuous improvement, innovation and practical solutions that strengthen both commercial performance and the guest experience.

BRAND AND CULTURE ACCOUNTABILITY

The Director of Sales is a guardian of the StolenTime brand in every market-facing interaction. The role must ensure that commercial growth never comes at the expense of the authenticity, credibility or distinctiveness of the wellness promise.

• Protect and consistently communicate the StolenTime wellness positioning across all sales conversations, proposals, partnerships, presentations and market activations.

• Ensure external promises are operationally deliverable and aligned with the actual guest experience.

• Act as an ambassador for SunSwept Resorts and the company’s Core Values: Individuality, Respect, Integrity and Excellence.

• Use customer, advisor, partner and guest feedback to strengthen the product, experience and commercial story.

• Promote a culture in which performance and care coexist: ambitious goals, respectful leadership, strong teamwork and visible recognition.

CORE COMPETENCIES

• Strategic Commercial Thinking - converts business strategy, market intelligence and customer insight into clear commercial actions.

• Revenue Orientation - understands how sales activity, pricing, mix, distribution and account strategy combine to drive topline and profitable revenue.

• Relationship Leadership - builds authentic, trusted and long-term relationships with high-value customers, intermediaries and stakeholders.

• Market Agility - identifies emerging demand patterns, risks and opportunities and adapts plans quickly.

• Influence & Collaboration - aligns functions and stakeholders without relying solely on direct authority.

• Accountability & Execution - translates plans into measurable activity, disciplined follow-through and visible results.

• Customer & Guest Advocacy - protects the guest promise and uses insight to improve the experience.

• People Leadership - coaches, develops, recognizes and holds people accountable while building future capability.

• Cultural Intelligence - operates effectively across Caribbean, North American, European and other international markets and stakeholder groups.

• Commercial Judgment - balances volume, value, profitability, brand fit and operational feasibility.

REQUIRED KNOWLEDGE AND TECHNICAL SKILLS

• Advanced understanding of luxury and resort sales, with particular strength in wellness hospitality and relationship-driven selling.

• Demonstrated knowledge of U.S., European and Caribbean source markets and the buyer behaviors, channels and partnership models that influence resort demand.

• Strong knowledge of strategic account management, travel advisors, consortia, tour operators, corporate accounts, wholesale and group/MICE sales.

• Advanced sales planning, forecasting, budgeting, pipeline management, negotiation and contract-management capability.

• Working knowledge of revenue management principles, including ADR, business mix, channel economics, demand patterns and rate/revenue opportunities.

• Ability to interpret commercial reporting, market intelligence, competitor information and sales-performance data and translate findings into action.

• Proficiency in Microsoft Office Suite and demonstrated familiarity with Opera, Cvent, STR and CRM/sales-management systems.

• Ability to use sales systems to maintain accurate account records, pipeline visibility, forecasts and performance reporting.

• Ability to present business cases, forecasts and commercial recommendations to senior leadership, including C-Suite and Board-level stakeholders.

PROFESSIONAL SKILLS AND ATTRIBUTES

• Executive presence with a warm, polished and credible luxury-hospitality style.

• Exceptional written, verbal, presentation and negotiation skills.

• Proactive, resilient and commercially curious, with a strong bias toward action and measurable outcomes.

• High emotional intelligence, cultural awareness and the ability to build trust across different markets and personalities.

• Discreet and professional, with high ethical standards and sound judgment.

• Comfortable operating in a fast-paced, changing environment while maintaining structure, focus and attention to detail.

• Passionate about wellness, hospitality, destination storytelling and creating meaningful guest and partner relationships.

• Collaborative by nature and able to challenge constructively while maintaining strong working relationships.

ROLE SUCCESS PROFILE

The successful Director of Sales will be recognized not only for achieving revenue targets, but for building a durable commercial platform for StolenTime. Within the first year, the role should demonstrate:

• A clear and well-executed annual and rolling 90-day sales strategy, visibly aligned to regional commercial priorities and resort objectives.

• A healthy, qualified pipeline across priority source markets and segments, with improved conversion discipline and account productivity.

• Stronger strategic relationships with key travel advisors, consortia, tour operators, corporate accounts, group/MICE buyers and other demand partners.

• Consistent, accurate commercial forecasting and reporting that enables leadership to make timely decisions.

• Visible partnership with Revenue Management, Marketing, PR and Operations, with fewer commercial-to-operational disconnects.

• Growth in direct demand and improved business mix, with disciplined attention to ADR, profitability and brand fit.

• A high-performing sales culture in which expectations are clear, PHASE and development processes are completed, and team members are actively coached and recognized.

• Clear evidence that the StolenTime wellness proposition is understood, differentiated and credibly represented across priority markets.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Business, Sales, Hospitality Management, Marketing or a related discipline required; Master’s degree preferred.

• Minimum five (5) years of progressive sales leadership experience, ideally within luxury hospitality, wellness-focused resorts or comparable high-touch service environments.

• Proven success in U.S., European and Caribbean source markets, with the ability to navigate international stakeholder and customer environments.

• Track record of delivering revenue growth, market-share gains and high-level brand positioning.

• Strong commercial acumen in sales planning, budgeting, forecasting, pipeline management, account deployment, negotiation and yield/revenue strategy.

• Established and credible network among travel advisors, consortia, tour operators and strategic hospitality partners is strongly preferred.

• Proven experience leading, mentoring and holding sales teams accountable across regions and markets.

• Experience in resort sales, with demonstrated success leading sales initiatives and/or sales teams, preferred.

• Deep understanding of luxury consumer behavior, bespoke selling and relationship-driven sales models.

• Exceptional communication, presentation, influencing and negotiation skills, including confidence at C-Suite and Board level.

• High degree of cultural intelligence and comfort operating in diverse, international environments.

• High ethical standards, discretion and professional presence consistent with SunSwept Resorts’ culture of excellence and wellness-centric positioning.